Jenae Rogers
Memphis,TN
Overview
3
3
years of professional experience
Work History
Ticket Sales Representative
Memphis Grizzlies
06.2024 - Current
- Manage 75+ outbound sales calls daily to generate new ticket revenue, consistently exceeding sales goals, and delivering excellent service through personalized customer outreach
- Build and maintain strong client relationships, offering tailored solutions to maximize ticket sales and customer satisfaction, ensuring a seamless and positive experience from inquiry to purchase
- Demonstrate product knowledge and effective communication skills, enhancing customer engagement and retention by anticipating client needs and responding to service requests in a timely manner
Center for Athletic Academic Services Graduate Assistant
University of Memphis
08.2023 - 05.2024
- Supported 10 student-athletes by coordinating academic mentoring and monitoring study hall, prioritizing personalized service and fostering an environment of academic growth and success
- Collaborated with coaches, counselors, and staff to maintain student-athletes' eligibility and academic performance, ensuring a holistic approach to their success both on and off the field
- Organized academic schedules, tracked performance, and offered ongoing support, building strong relationships with athletes and staff to foster a sense of community and care
Enrollment Management Intern
Temple University
01.2023 - 05.2023
- Assisted in developing strategic approaches to increase undergraduate enrollment, with a focus on building rapport and trust with prospective students to guide them through the enrollment process
- Engaged with prospective students, providing valuable information and building relationships that helped enhance recruitment efforts and create positive, lasting impressions
- Collaborated with faculty and staff to craft service-oriented solutions that directly addressed prospective students' needs, ensuring a seamless transition into the university community
Corporate Sales Intern
Baltimore Ravens
06.2022 - 08.2022
- Coordinated sponsorship activations and assisted with event management during training camps and preseason games, ensuring that sponsors received top-tier service and visibility
- Provided excellent customer service during event execution, making sure corporate partner initiatives, including signage and promotions, were well-executed and met client expectations
- Supported sales initiatives by delivering service-focused reports post-events, maintaining strong communication with clients to ensure their needs were met and exceeded
Education
Master of Science - Sport Commerce
University of Memphis
Memphis, TN05.2025
Bachelor of Science - Sport and Recreation Management
Temple University
Philadelphia, PA05-2023
Skills
- Partnership Activation & Management: Skilled in managing sponsorships from planning to execution, ensuring alignment with partner goals
- Client Relationship Management: Proficient in managing corporate accounts using CRM tools like Salesforce, ensuring satisfaction and identifying upsell opportunities
- Event Planning & Execution: Hands-on experience in organizing sports-related events, including hospitality, activations, and community programs
- Sales & Revenue Generation: Proven ability to exceed sales targets through proactive lead generation and customer engagement
- Strategic Problem Solving & Communication: Expertise in creative problem-solving, building rapport, and delivering high-quality service
- Team Collaboration & Leadership: Strong ability to work independently or as part of a team, with a positive, self-starter attitude
Timeline
Ticket Sales Representative
Memphis Grizzlies
06.2024 - Current
Center for Athletic Academic Services Graduate Assistant
University of Memphis
08.2023 - 05.2024
Enrollment Management Intern
Temple University
01.2023 - 05.2023
Corporate Sales Intern
Baltimore Ravens
06.2022 - 08.2022
Master of Science - Sport Commerce
University of Memphis
Bachelor of Science - Sport and Recreation Management
Temple University
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