Jenae Rowe
Euless,TX
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective in overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning with strong organizational skills eager to secure entry-level position. Ready to help achieve your company goals.
Overview
18
18
years of professional experience
Work History
Senior Project Manager
Lumio
Arlington, TX
07.2022 - Current
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Sales Development Representative
Podium
Lehi, UT
08.2021 - 07.2022
- Developed and maintained positive relationships with key decision-makers and influencers.
- Won new business by articulating full value of company's capabilities to prospects.
- Achieved and exceeded monthly and annual sales targets.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Sales Associate Team Leader
CreditRepair.com Inc.
West Valley City
09.2018 - 08.2021
- Able to get 100 sales in 15 days
- Engaged with customers to effectively build rapport and lasting relationships.
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Solved customer challenges by offering relevant products and services
Front Desk Clerk and Night Auditor Supervisor
Washington School House Hotel
Park City, UT
01.2016 - 09.2017
- Responsible for balancing the revenue and expense transactions.
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors.
- Managed front desk maintenance of client records and lab data.
- Kept accounts in balance and ran daily reports to verify totals.
- Interviewed, hired, coached and developed front office associates
Supervisor of Operations
General Dynamics
Sandy, UT
06.2013 - 03.2016
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques. Certified in training department for interviewing / Off-site interviewing and training, with recruiting.
- Quality Monitoring and Appeals
- Head of POD Incentives and Rewards Program
- Head of Diversity Program
Customer Service Representative Supervisor
ACS
Sandy, UT
09.2011 - 06.2013
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Onboarded and trained customer representatives to meet performance and service goals.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Deli/Cashier/Bakery/Sales Associate Supervisor
Wal-Mart
Salt Lake City, UT
09.2005 - 08.2009
- Supervision of 5 to 10 Deli/Bakery Associates
- Strictly followed sanitation and food safety guidelines.
- Trained cashiers on organizational policies, cash handling, and customer service to maintain a highly skilled team.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards
Education
Associate of Science - Sports Management
2025
High School Diploma -
06.2005
- Honor Roll
Skills
- Change Management Process
- Scheduling Releases
- Agile Principles
- Project Records
- Project Management Body of Knowledge (PMBOK)
- Managing Multiple Projects
- Project Plan Development
- Schedule Coordination
- KPI Tracking
- Subcontracting Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Project Manager - Lumio
07.2022 - Current
Sales Development Representative - Podium
08.2021 - 07.2022
Sales Associate Team Leader - CreditRepair.com Inc.
09.2018 - 08.2021
Front Desk Clerk and Night Auditor Supervisor - Washington School House Hotel
01.2016 - 09.2017
Supervisor of Operations - General Dynamics
06.2013 - 03.2016
Customer Service Representative Supervisor - ACS
09.2011 - 06.2013
Deli/Cashier/Bakery/Sales Associate Supervisor - Wal-Mart
09.2005 - 08.2009
Salt Lake Community College - Associate of Science, Sports Management
Hunter High School - High School Diploma,