J'enae Slater

- Dispatch & Coordinate schedules for 43 technicians

- Book and research install calls for 6 different departments

- Gather require information for customer's registration and rebates

- Processed permits, bonds, certificates of insurance and inspections with each city in our service area

- Assist with coverage in Service & Customer Service Departments

- Provided top tear customer service to incoming calls

- Researched and submitted orders for windows/parts

- Worked with service manager on appointments/installs

- Coordinate schedule for HVAC/ Plumbing Department

- Managed time cards for 20 technicians

- Processed 30+ Purchase Orders for technicians

- Monitor 6+ inboxes for 3 separate departments

- Process & Organize over 1,070 incoming emails a month

- Supporting 40 claims adjusters by ensuring that they have the proper documentation to process their claims

- Answered inbound phone calls from repair facilities to start repair claims.

- Determined coverage for each claim based on the memorized information from 10 different contracts we offered

- Process vehicle part orders that ship all over the country