Jenae Stone
Lancaster,Ohio
Summary
Experienced Clinic Manager dedicated to patient satisfaction through professionalism, motivation, and unwavering commitment. Over 7 years of expertise in facilitating staff teams and collaborating closely with medical personnel. Strong aptitude for recordkeeping and creating efficient workflows that drive productivity. Ability to inspire a culture of quality patient care sets apart in this field.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Manager / Floor Nurse
Premier Allergy
01.2018 - Current
- Run patient and practice reports to ensure company metrics are within range
- Place medical supply orders monthly for all practice locations
- Submit payroll biweekly
- Make clinical schedule monthly and update as needed
- Ensure clinic is properly staffed for patient load for the day
- Schedule 1:1 meeting with clinical team members monthly and as needed
- Create and monitor clinical team member metrics
- Figure and post company metrics
- Apply monthly bonuses to payroll
- Create training binders for all new clinical team members
- Educate patients on allergy injections, procedures and builds to ensure patients have a good understanding of their health care plan
- Update policies and procedures to best fit and benefit all practice needs
- Conduct clinical team member check skill offs and add additional training if needed
- Emergency Care for systemic reactions
- Administer allergy injections and evaluate reaction
- Preform skin prick test and intradermal testing
- Ensuring locations are stocked and clean for the next day
- Educate patients on immunotherapy and allergies
- Allergy vial billing
- Use EMR
- Care for and monitor reactions
- Update patients’ medical history and medications with each visit
- Ensure all paperwork is complete for the day
- Monitor cooler temperatures
- Room patients and obtain vital signs
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
- Improved patient satisfaction through effective communication and compassionate care.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
Phlebotomist/LPN
Central Ohio Primary Care
10.2015 - 10.2017
- Monitored lab temperatures
- Ordered vaccines and supplies
- Administered allergy injections and evaluated reaction
- Gave vaccines and injections
- Roomed patients in the lab
- Drew blood
- Used EMR
- Spun blood and prepared to send out
- Used clinitek for urine testing
- Tested stool guaiac cards
- Used autoclave to steam medical instruments
- Obtained vital signs when needed
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Office Manager
ARC Contracting
03.2010 - 05.2014
- Answered phone calls over a multi-line phone system
- Tracked all new company jobs
- Maintained a log of unpaid customers with balances and sent out invoices to unpaid customers
- Used Quick Book for all office necessities
- Maintained and organized a filing system for each customer and job
- Microsoft Office and other PC software
- Ordered materials for customer jobs
- Responsible for collections
- Worked with insurance companies to ensure that they have all documents required to release funds after work is complete
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Phlebotomist Certification Program -
Ohio School of Phlebotomy
08.2015
Practical Nursing Certificate Program -
Central Ohio Technical College
Newark, Ohio12.2013
Health Technologies – College Tech Prep Certificate -
C-Tech
Newark, Ohio12.2012
Skills
- Allergy/ Asthma
- Family Practice
- Administrative Leadership
- HIPAA Compliance
- Clinical management
- Employee Training
- Employee Recruitment
- Healthcare administration
- Scheduling appointments
- Patient Care Coordination
- Records Management
- Supply Coordination
- Employee Performance Evaluations
Certification
- Licensed Practical Nurse, LPN.165298.MEDS-IV, 06/01/17
- Phlebotomist, 08/01/15
Timeline
Clinic Manager / Floor Nurse
Premier Allergy
01.2018 - Current
Phlebotomist/LPN
Central Ohio Primary Care
10.2015 - 10.2017
Office Manager
ARC Contracting
03.2010 - 05.2014
Phlebotomist Certification Program -
Ohio School of Phlebotomy
Practical Nursing Certificate Program -
Central Ohio Technical College
Health Technologies – College Tech Prep Certificate -
C-Tech