Jenafer Chapman

Professional hospitality leader with substantial experience in high-volume dining establishments. Skilled in delivering exceptional customer service, managing team collaboration, and ensuring seamless operations. Strong emphasis on adaptability and reliability, consistently aligning with organizational goals and enhancing guest satisfaction. Proven ability to train and lead staff while maintaining high standards in fast-paced environment.

Demonstrated success in enhancing guest satisfaction and streamlining service operations. Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere with a track record of enhancing guest experiences and operational efficiency through strategic planning and hands-on management.

Articulate speaker, adept at presenting ideas clearly and confidently.

Skilled in both one-on-one conversations and group discussions.

Proficient in crafting clear and concise emails, reports, and documentation.

Strong grammar, spelling, and punctuation skills.

Attentive listener, able to understand and respond appropriately to others' messages.

Aware of body language, facial expressions, and tone of voice to convey meaning.

Able to interpret and respond to others' non-verbal cues effectively.

Strong relationship-building abilities, fostering positive interactions and collaboration.

Empathetic and approachable, able to relate to others and build rapport.

Experienced in delivering engaging and informative presentations. 

Capable of influencing and persuading others to achieve desired outcomes.

Skilled at finding common ground and reaching mutually beneficial agreements.

Strong communication skills in understanding and addressing customer needs.

Capable of providing clear and helpful information to ensure customer satisfaction.

Experienced in giving and receiving feedback in a positive and productive manner.

Skilled at providing constructive criticism to help others improve.

Developed and executed business strategies to achieve organizational goals and objectives.

 Identified opportunities for growth and improvement, leading to increased efficiency and profitability.

Supervised and mentored staff, providing guidance and support to ensure high performance.

Conducted performance evaluations and provided constructive feedback to team members.

Mediated disputes and facilitated resolutions, maintaining a positive work environment.

Implemented conflict resolution training programs to equip employees with effective problem-solving skills.

Designed and implemented training and development programs to enhance employee skills and knowledge.

Fostered a culture of continuous learning and professional growth.

Led organizational change initiatives, ensuring smooth transitions and minimal disruption.

Communicated effectively with stakeholders to gain buy-in and support for change efforts.

Made informed and timely decisions to address business challenges and opportunities.

Analyzed data and metrics to guide decision-making processes.

Planned, executed, and monitored projects to ensure successful completion within scope, budget, and timeline.

Coordinated cross-functional teams to achieve project goals.

Articulated vision and goals clearly, inspiring and motivating team members.

Facilitated open and transparent communication to keep team members informed and engaged.

Implemented initiatives to boost employee morale, satisfaction, and retention.

Created a positive work environment that encourages collaboration and innovation.

Developed and implemented HR policies and procedures to ensure compliance and promote best practices.

Conducted regular reviews of HR policies to ensure alignment with organizational goals and legal requirements.

• Certified Trainer, Bonefish Grill & Parent Companies, 2000 - Present

I have been on the honor roll and the President's List throughout the duration of my studies at SNHU.