Summary
Overview
Work History
Education
Skills
Timeline
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JENAL LOPEZ

San Francisco,Ca

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Practice Manager

Park Place Dental
01.2020 - 01.2020
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management, and billing functions.
  • Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
  • Developed strong relationships with patients, ensuring high care and satisfaction throughout their experience.
  • Supervised team of 15 office personnel.

Client Service Representative

Act II Services
01.2017 - 01.2019
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Assistant Manger

Beast Mode Apparel
01.2015 - 01.2016
  • Supervised day-to-day operations to meet performance, and quality service expectations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Kenneth Cole
01.2012 - 01.2016
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across team.
  • Collaborated with store manager to develop action plans for improving overall store performance metrics.
  • Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team, and increase revenue.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

AA in Business Administration -

San Mateo Community College
San Mateo, CA
12.2023

Skills

  • Schedule Management
  • Practice Management
  • Staff Management
  • Workflow Management
  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Problem-Solving
  • Decision-Making
  • Logistics Analysis

Timeline

Practice Manager

Park Place Dental
01.2020 - 01.2020

Client Service Representative

Act II Services
01.2017 - 01.2019

Assistant Manger

Beast Mode Apparel
01.2015 - 01.2016

Assistant Manager

Kenneth Cole
01.2012 - 01.2016

AA in Business Administration -

San Mateo Community College

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JENAL LOPEZ