Jenalee Robbins
Ash Grove,MO
Summary
Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Barista
The Daily Grind
03.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
Study Abroad
Missouri Southern State University
01.2022 - 06.2022
- Studying French, traveling solo, making connections.
- Participated in study abroad programs or exchange programs to gain international experience and cultural awareness.
- Prepared for international travel or study abroad experiences by providing practical knowledge of French customs and traditions.
- Coordinated field trips or study abroad experiences that provided immersive educational opportunities.
Cashier
Harps Foods Store
08.2019 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
BA in International Studies -
Missouri Southern State University
Joplin, MOHigh School Diploma -
Carl Junction High School
Carl Junction, MOSkills
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Cash Register Operation
- POS Systems
- Time Management
- Teamwork and Collaboration
- Patience and Empathy
Leadership Experience
- Trained people in jobs
- Second-degree brown belt- assistant instructor to the sensei
Timeline
Barista
The Daily Grind
03.2023 - 04.2024
Study Abroad
Missouri Southern State University
01.2022 - 06.2022
Cashier
Harps Foods Store
08.2019 - 12.2021
BA in International Studies -
Missouri Southern State University
High School Diploma -
Carl Junction High School
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