JENALYN MARSHALL
El Paso,TX
Overview
18
18
years of professional experience
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Detentions Processing Technician
County of San Diego
San Diego, CA
07.2013 - 07.2022
- Control admittance to detention facility by checking identification against list of approved staff and visitors
- Operate panel to open doors to move staff, detainees, and visitors through facility
- Communicate with detainees to retrieve or verify necessary information for booking process
- Check and compare documents for accuracy and completeness
- Update and maintain records, logs, rosters, and registers manually and via computer
- Monitor detainee court dates, court outcome, custody status, and release dates
- Use sound professional judgement and common sense in situations that require decisions on transfers, movement, release, or retention of detainees
- Communicate effectively with variety of individuals representing diverse backgrounds and function calmly in situations which require high degree of sensitivity, tact, and professional demeanor
- Research various databases upon inquiry to provide accurate and up-to-date information to different types of callers such as law enforcement representatives, attorneys, court personnel, and general public
- Exercise appropriate judgement in answering questions and releasing information while preserving confidentiality of restricted information
- Provide prompt, efficient and responsive service by assessing customers immediate needs and ensure customers receipt of needed services through personal service or making appropriate referrals
- Communicate effectively both verbally and in writing with co-workers, supervisors, managers, and other County staff to explain work practices, instructions, records, policy and procedures, and related information
- Maintain office inventory and equipment by checking stock to determine inventory level; anticipate needed supplies, verify receipt of supplies, assist with scheduling equipment services and repairs.
Detentions Processing Technician
County of San Diego
San Diego, CA
11.2004 - 07.2011
- Control admittance to detention facility by checking identification against list of approved staff and visitors
- Operate panel to open doors to move staff, detainees, and visitors through facility
- Communicate with detainees to retrieve or verify necessary information for booking process
- Check and compare documents for accuracy and completeness
- Update and maintain records, logs, rosters, and registers manually and via computer
- Monitor detainee court dates, court outcome, custody status, and release dates
- Use sound professional judgement and common sense in situations that require decisions on transfers, movement, release, or retention of detainees
- Communicate effectively with variety of individuals representing diverse backgrounds and function calmly in situations which require high degree of sensitivity, tact, and professional demeanor
- Research various databases upon inquiry to provide accurate and up-to-date information to different types of callers such as law enforcement representatives, attorneys, court personnel, and general public
- Exercise appropriate judgement in answering questions and releasing information while preserving confidentiality of restricted information
- Provide prompt, efficient and responsive service by assessing customers immediate needs and ensure customers receipt of needed services through personal service or making appropriate referrals
- Communicate effectively both verbally and in writing with co-workers, supervisors, managers, and other County staff to explain work practices, instructions, records, policy and procedures, and related information
- Maintain office inventory and equipment by checking stock to determine inventory level; anticipate needed supplies, verify receipt of supplies, assist with scheduling equipment services and repairs.
Education
High school diploma - General Studies
Montgomery High School
San Diego, CASkills
- Computer Skills
- Problem Solving
- Customer Service
- Phone/Online Etiquette
- Attention to Detail
- Communication Skills
- Research Skills
Timeline
Detentions Processing Technician
County of San Diego
07.2013 - 07.2022
Detentions Processing Technician
County of San Diego
11.2004 - 07.2011
High school diploma - General Studies
Montgomery High School