Jenalyn Savage
Star Lake
Summary
My strengths and abilities have prospered in the last eleven years as a DSA, and I feel I am a great fit for a DA-1 supervisor within the community. In many instances in several different IRAs I have worked in, when there is not a supervisor on duty and a scheduling emergency arises, I have acted quickly and efficiently to come to a solution with as much ease as I feel I can. My knowledge of the policies and procedures within this facility, I personally feel, would give me the best outcome for myself and the staff with whom I work in that setting. My ability to be equally fair to all, despite any circumstances or issues in my path, allows me to be a strong and positive role model for both the staff and the individuals that I care for. My ability to be a strong support, if needed, to keep my emotions and feelings aside, to be the most professional and understanding supervisor for those in my setting. I have obtained my CPR instructor certification through the Staff Development and Training office at Sunmount DDSO a few years prior. Throughout the years, I have held multiple CPR refresher courses for my colleagues within both IRAS, providing knowledge for CPR and first aid in the most efficient and simplest way around their schedules for them, keeping both houses up to date on trainings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Harrisville Rod And Gun Club
Harrisville
02.2024 - Current
- Managed daily bar operations, ensuring smooth service and guest satisfaction.
- Supervised staff scheduling, optimizing coverage for peak hours and events.
- Trained new employees on service standards and operational procedures.
- Implemented safety protocols, ensuring compliance with health regulations.
- Developed drink menus, incorporating seasonal ingredients and guest feedback.
- Monitored inventory levels and placed orders with vendors as needed.
- Analyzed sales reports to identify trends and opportunities for increasing revenue.
- Implemented cost-saving initiatives that resulted in improved operational efficiency.
- Reviewed monthly financial statements to monitor budget allocations.
- Coordinated catering services for private parties or other special events.
- Tracked food costs on a regular basis to ensure profitability goals were met.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Scheduled shifts for bar staff and monitored employee performance.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
DSA
Sunmount DDSO
Star Lake
01.2015 - Current
- Provided personal care and support to residents in daily activities.
- Assisted with medication management and adherence for clients.
- Developed and maintained strong relationships with clients and their families.
- Monitored and documented client health and behavioral changes regularly.
- Ensured a safe, clean, and supportive environment for all residents.
- Trained new staff on proper care procedures and client interaction techniques.
- Collaborated with healthcare professionals to implement care plans effectively.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Respected cultural diversity when interacting with individuals from different backgrounds.
- Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
- Responded promptly to emergency situations using sound judgment techniques.
- Assisted with client personal care needs to foster independence and well-being.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Transported patients to medical, dental, and personal care appointments.
- Actively promoted positive behaviors among clients through reinforcement techniques.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Education
Human Services
Jefferson Community College
Watertown, NYSkills
- Client assessment
- Conflict resolution
- Staff training and development
- Team collaboration
- Interpersonal communication
- Friendly, positive attitude
- Analytical and critical thinking
- Communication
- Active listening
- Data entry
- Microsoft office
- Written communication
DSP Micro credential course
- I am currently in my third semester of the dsp micro credential program within Jefferson Community College offered within NYS OPWDD.
References
References available upon request.
Certification
CPR Instructor; Sunmount DDSO
Timeline
Bar and Restaurant Manager
Harrisville Rod And Gun Club
02.2024 - Current
DSA
Sunmount DDSO
01.2015 - Current
Human Services
Jefferson Community College