Jena M Terrance
Houston,TX
Summary
Certified pharmacy technician with 8 years of experience and proven expertise in processing and managing claims. Seeking to leverage pharmacy background and prior authorization experience to excel in a new role working remotely. All while obtaining a BSN at Chamberlain University - College of Nursing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
CVS Health
12.2022 - Current
- Under the supervision of a licensed pharmacists, filled prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations and standards
- Communicated with healthcare providers and insurance companies to obtain prior authorizations for medications.
- Verified insurance coverage and communicated medication costs and alternatives to patients.
- Processed insurance claims and resolved billing issues to ensure timely reimbursement.
- Managed inventory and supplies, minimized waste and ensured availability of essential medications.
- Provided excellent customer service, addressing patient concerns and inquiries with professionalism and empathy.
- Collaborated with pharmacists and healthcare providers to optimize patient care and medication therapy.
- Submitted prior authorizations electronically and tracked their progress to ensure timely resolution.
Certified Pharmacy Technician
Walmart
10.2022 - 04.2023
- Maintain quality, accuracy, and integrity of inventory by ensuring adherence to and documentation of inventory control procedures.
- Handling claims and returns from distribution centers and suppliers
- Communicating and collaborating with coworkers and managers to identify priorities, deadlines, and expectations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Contributed to improved patient adherence by contacting patients and providing clear medication instructions and addressing concerns or questions promptly.
Certified Pharmacy Technician
Walgreens Specialty Pharmacy
11.2020 - 11.2022
- Served as a mentor for new technicians, offering guidance on best practices within the specialty pharmacy setting.
- Streamlined pharmacy operations by maintaining inventory levels, placing orders, and organizing medications systematically.
- Participated in continuous professional development through training programs, workshops, and conferences to stay current with industry trends and best practices.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Proficient in all pharmacy record keeping
- Assigned the role of Vaccine Coordinator; patients go-to liaison with any COVID-19 questions, properly billed all COVID-19 immunizations, assist walk-in patients with scheduling and verify insurance and inventory for each appointment
- Proficient in handling all third party claims, workers compensation, and reject corrections.
- Assigned the role of Bedside Delivery Pharmacy Technician; responsibility's included coordinating with nursing staff to obtain a discharge date for patients enrolled in this service, filled and delivered medications to patients bedside, and followed up with a 24-48 hour discharge phone call and logged data received into ASEMBIA system.
- Assists and support pharmacy department on inventory management activities such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
Pharmacy Technician Trainee
Walgreens
03.2016 - 05.2017
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
Education
Bachelor of Science - Nursing
Chamberlain University
Houston, TX07.2026
Skills
- Problem-solving skills
- Insurance Billing and reimbursement
- HIPAA Regulations
- Medication Dispensing
- Insurance Verification / Prior authorization
- Inventory Management
- Medical Insurance Claims Processing
- Pharmacy operations
- Communication skills
- Customer Service
- Data Entry
- Workflow Optimization
- Adaptability
- Time management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
CVS Health
12.2022 - Current
Certified Pharmacy Technician
Walmart
10.2022 - 04.2023
Certified Pharmacy Technician
Walgreens Specialty Pharmacy
11.2020 - 11.2022
Pharmacy Technician Trainee
Walgreens
03.2016 - 05.2017
Bachelor of Science - Nursing
Chamberlain University