Summary
Overview
Work History
Education
Skills
Timeline
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Jenan Kabbas

Kalamazoo,MI

Summary

Fluent in English and Arabic, with extensive experience in customer service and client support. Skilled in managing inquiries, navigating diverse software systems, and ensuring clear and effective communication. Strong attention to detail, cultural awareness, and organizational abilities.

Overview

8
8
years of professional experience

Work History

Customer Support Executive

Glint
05.2022 - 07.2024
  • Responded to client inquiries via phone, email, and chat, ensuring professional, accurate communication.
  • Troubleshoot issues and resolve complaints while adhering to established processes and guidelines.
  • Assisted with onboarding and training clients, providing clear instructions to ensure the effective use of products and services.
  • Managed client accounts updated information, and ensured compliance with regulatory requirements.
  • Handled complaints and escalations, delivering satisfactory resolutions in a timely manner.
  • Supported financial transactions by resolving inquiries related to deposits, withdrawals, transfers, and payments.
  • Created and maintained documentation, FAQs, and knowledge base resources for client self-help.
  • Experienced in following procedures, entering data accurately, and meeting compliance standards.
  • I participated in various versions of the Glint app's new release testing and provided feedback to subject teams for process improvement.

Customer Service Specialist

Stryker
04.2018 - 03.2020
  • Resolved customers' complaints while identifying problems and taking appropriate corrective action to increase the client retention ratio significantly.
  • Consistently met performance milestones in speed, accuracy, and volume.
  • Resolved an average of 65 inquiries per day
  • Received commendation from supervisors, and recommendations from sales reps and customers.
  • Helped achieve a smooth transition during AS400 software integration to SAP, while maintaining a high level of customer satisfaction.
  • Mastered navigating customer data software, which included ERP, SAP, SFDC, GIM, Outlook, GHX, IGenius, and Microsoft products.

Lead Dental Assistant

Midwest Family Dental Care
07.2016 - 03.2018
  • Measured and documented patients' medical and dental history and vital signs using Dentrix, Dexis, and Open Dental systems
  • Chairside Assisted in various dental procedures including FME, bone grafts, implants, placements, and exposures
  • Managed dental cases by matching implants & surgical guides and keeping records of used dental materials for each patient
  • Provided oversight, leadership, and mentorship to fellow dental assistants and managed office workflow

Education

Kalamazoo Valley Community College
Kalamazoo

Skills

  • English and Arabic language fluency
  • Customer inquiry management (CIM)
  • Excellent interpersonal communication
  • Multiple software navigations
  • Adherence to policies and procedures
  • Training development aptitude
  • Policies and procedures adherence
  • Detail-oriented, and multitasking

Timeline

Customer Support Executive

Glint
05.2022 - 07.2024

Customer Service Specialist

Stryker
04.2018 - 03.2020

Lead Dental Assistant

Midwest Family Dental Care
07.2016 - 03.2018

Kalamazoo Valley Community College

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Jenan Kabbas