Jena N. Lutz
Huntsville,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
3
3
Certification
Work History
Executive Team Leader | Assistant Store Manager
Target
11.2022 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe, secure, and clean work environments for employees and guests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments
Asset Protection Ops Coach | Assistant Manager
Walmart
05.2021 - 11.2022
- Effective leader with proven ability to lead 85 associates on all levels into action by providing clear visions and path to success.
- Ensure store compliance with established company policies, procedures, and guidelines, discovering operational weaknesses, and presenting solid recommendations for correction.
- Manage safety and compliance teams and use available tools to identify safety, security, and non-compliance risks within stores; take action to implement solutions to rectify and improve overall safety and security for all associates and customers.
- Reduce losses and costs by imposing optimal, forward-thinking strategies, and providing trend analysis that champions safety and security controls and improve store financial performance.
- Develops action plans to implement best practices at store by identifying market trends relating to physical security.
- Successfully partner with Human Resources to recruit, interview, hire, train, and supervise store Associates.
- Offer guidance, mentoring, and feedback to new and long-term associates, supplying recognition and direction to encourage growth and greater responsibility.
- Perform routine store system audits and compile data through data base polling, revealing systematic weaknesses and procedural deficiencies; create action plan and support appropriate personnel to enact desired changes.
- Maintain store communication tool to train and inform management and associates on current business and asset protection best practices and standards.
- Manage store security and critical incident response procedures, implementation, and execution.
- Manage and monitor store CCTV equipment, intrusion detection system, and access control systems.
- Provide open and clear communication to associates using Coaching by Walking Around to ensure associate understanding and participation.
Sergeant
Brevard County Sheriff’s Office
01.2007 - 05.2021
- Professionally oversee team of 85 sworn and non-sworn staff, enforcing security processes, compliance regulations, state laws, and local rules.
- Strengthen departmental law enforcement policies by creating precise and clear policy and procedures and ensuring implementation.
- Directed and supervised crisis management events and/or workplace violence incidents.
- Implemented hands-on classroom lectures, practical learning techniques, remote training, role playing scenarios, group discussions, and instructional video-based scenarios to ensure proper understanding and execution of policy and procedure.
- Instructed new recruits enrolled in Florida Department of Law Enforcement Academy.
- Evaluate deputy and civilian performance to recommend behavioral improvements.
- Build relationships and communicate daily with command staff and leadership team to ensure effective leadership throughout ranks.
- Construct daily medical incident and administrative reports, promoting best practices through meticulous recordkeeping, ensuring compliance with laws and requirements, including HIPAA protections.
- Identify and make recommendations for minimizing physical hazards and unsafe work practices.
- Lead employment relations by encouraging and building mutual trust and respect among ranks.
Education
Master’s - Criminal Justice
Liberty University
Lynchburg, VABachelor’s - Business Administration, Public Administration
Barry University
Miami Beach, FL06.2018
Skills
- Management and Collaboration Skills
- Crisis Management
- Compliance Expert
- Human Resources
- Inventory Control
- Excellent Organization Skills
- Teaching and Training
- Asset Protection Leader
- Strong Communicator
- Analytical Thinker
- Profit and Loss
- Safety and Compliance
Certification
Alabama Food Handler Certification
Red Cross CPR/AED Certification
Wicklander Zulawski Certification
Timeline
Executive Team Leader | Assistant Store Manager
Target
11.2022 - Current
Asset Protection Ops Coach | Assistant Manager
Walmart
05.2021 - 11.2022
Sergeant
Brevard County Sheriff’s Office
01.2007 - 05.2021
Master’s - Criminal Justice
Liberty University
Bachelor’s - Business Administration, Public Administration
Barry University