Jenar Sena
Clovis,NM
Summary
Motivated professional with a strong work ethic and effective communication skills. Demonstrated ability to quickly learn and adapt to new environments. Focused on contributing to team success and achieving organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Motor Vehicle Department
Clovis, NM
01.2025 - Current
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Provided information to patients on available appointment times and clinic policies.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
- Worked collaboratively with other team members to meet departmental goals.
- Resolved customer complaints in a professional manner.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Budtender
Ultra Health
Clovis, NM
05.2022 - 01.2025
- Assisted customers in selecting products based on their needs and preferences.
- Operated cash registers to process payments from customers.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Assisted management in training new budtenders on policies and procedures.
- Stocked shelves with new product arrivals.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Greeted customers with a friendly and inviting attitude.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Adhered to company policies and procedures at all times.
- Handled large volume of cash with high accuracy and security each day.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
Car Salesperson
Bender Dealer Group
Clovis, NM
11.2020 - 05.2022
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Maintained customer satisfaction by providing prompt, reliable service.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Conducted test drives for prospective buyers.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Adhered to standards of quality and service and industry regulations.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Developed relationships with potential buyers through phone calls and emails.
- Created detailed reports of daily sales activities for management review.
- Greeted customers and provided product information.
- Provided follow-up customer service after a car sale was completed.
- Advised customers on financing options and warranties available for their purchase.
- Maintained knowledge of sales and promotions, return policies and security practices.
Store Manager
Urban fashion outlet
Clovis, NM
05.2015 - 10.2020
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated and maintained store signage and displays.
- Delegated work to staff, setting priorities and goals.
Warehouse Loader
PepsiCo
Clovis, NM
09.2016 - 03.2017
- Attended periodic training sessions related to job duties as required by company policies.
- Verified and recorded the count, type, weight, size and condition of goods received.
- Assisted with cycle counts as needed to ensure accuracy of inventory records.
- Retrieved stored items from warehouse racks for customer orders and replenished stock when necessary.
- Checked shipments against purchase order specifications prior to loading on truck.
- Unloaded incoming shipments using a hand-truck or pallet jack.
- Stacked empty pallets and containers in designated areas for reuse or disposal.
- Participated in physical inventories as needed.
- Developed good rapport with co-workers by maintaining positive attitude at all times.
- Provided assistance with other tasks assigned by management as needed.
- Unloaded materials by hand or with equipment to help team meet work demands.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
Education
High School Diploma -
Clovis High School
Clovis, NM05-2010
Skills
- Appointment scheduling
- Conflict resolution
- Time management
- Team collaboration
- Customer service
- Record keeping
- Problem solving
- Customer satisfaction
- Interpersonal skills
- Meeting deadlines
- Policy adherence
- Sales support
- Calendar management
- Follow-up skills
- Client relationship building
- Critical thinking
- Cash handling
- Product knowledge
- Inventory management
- Store management
- Organizational skills
- Quality leadership
- Loading
- Merchandise loading
- Product loading and unloading
- Proper loading techniques
- Shipping and receiving procedures
- Effective communication
- Sales skills
- Communication
- Problem resolution
- Active listening
- Friendly, positive attitude
Affiliations
- Physical training
Certification
- Forklift certified
Timeline
Appointment Scheduler
Motor Vehicle Department
01.2025 - Current
Budtender
Ultra Health
05.2022 - 01.2025
Car Salesperson
Bender Dealer Group
11.2020 - 05.2022
Warehouse Loader
PepsiCo
09.2016 - 03.2017
Store Manager
Urban fashion outlet
05.2015 - 10.2020
High School Diploma -
Clovis High School
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