Jenarda Makupson
Los Angeles,CA
Summary
Experienced residential property manager with over 10 years in multifamily property management. Demonstrated success in delivering high tenant satisfaction and optimizing operational efficiency across multiple properties. Skilled in leadership and problem-solving to effectively address tenant concerns and uphold property standards.
Overview
11
11
years of professional experience
Work History
Residential Property Manager
Career Strategies Inc
06.2017 - Current
- Temporary Property Manager of 51 units at Angelus Senior Apartments in Rosemead from 05/19/2025-Present
- Temporary Property Manager of a portfolio of 3 luxury buildings Aster on Selby etc. totaling 320 units in West Wood from 1/09/2025-03/02/2025
- Temporary Property Manager of 155 unit apartment in Panorama City from 11/20/2023- 03/02/2024
- Temporary Property Manager of a 237 unit luxury short and long term apartments in North Hollywood from 03/22/2023 to 04/15/2023
- Temporary Property Manager of 526 units at The Da Vinci luxury property in Los Angeles from 6/2/2022-8/20/2022
- Temporary Property Manager of 134 units at Vue Los Feliz luxury apartments from 4/9/2022-6/1/2022
- Temporary Property Manager of 196 units at San Lucas Senior Apartments from 2/9/2022-3/9/2022
- Temp to direct hire Onsite Property Manager of 100 units for FPI from 6/5/2017-07/09/2017 until they hired me
Residential Property Manager
Kingdom Keys Management
03.2019 - 01.2025
- Oversaw management of multi unit portfolio of properties
- Managed residential renovation projects
- manage staff of 4 leasing and assistants and additional team of maintenance and contractors
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- making sure units were turn key ready for leasing
Property Manager
Goldrich Kest
03.2019 - 02.2020
- Oversaw management operations for a diverse portfolio of 300 luxury beach units.
- Managed staff to uphold policies and achieve high resident satisfaction.
- Directed financial operations, including collections and lease enforcement.
- Implemented strategies to strengthen tenant rapport.
On-Site Property Manager
FPI Management
07.2017 - 03.2019
- Directed operations and maintenance for a portfolio comprising three multifamily properties totaling about 200 units.
- Conducted move-in/out inspections, managed resident relations, and enforced lease agreements.
- Worked with vendors to support property upkeep and drive capital improvement efforts.
- Led team of maintenance personnel and support staff.
Realtor
Owners.com
07.2016 - 07.2017
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Property Manager
Hidden Crest Luxury Apartments
07.2014 - 08.2016
- Ensured staff responded promptly to maintenance and service requests.
- Managed daily functions of a 320-unit residential complex.
- Managed operations of leasing and maintenance teams.
- Ensured property remained well-maintained and resident retention decreased.
- Monitored team performance to sustain high occupancy rates.
Education
Real Estate License - California
Executive Real Estate Programs
06.2016
Associate Of Arts - Business Administration
University of Phoenix
Tempe, AZ06.2004
Skills
- Property manager of 400 units
- Highly personable and approachable,with a natural ability to build rapport quickly
- Team leadership and training
- Strong communication skills
- CRM & Yardi software expert
- Financial budgeting and reporting
- Staff management
- Staff training and development
- Business management
- Direct supervision of 15 or more staff
- Fair housing compliance
- Tenant and eviction laws
- Excellent customer service
Affiliations
Apartment association, national association of realtor,
Timeline
Residential Property Manager
Kingdom Keys Management
03.2019 - 01.2025
Property Manager
Goldrich Kest
03.2019 - 02.2020
On-Site Property Manager
FPI Management
07.2017 - 03.2019
Residential Property Manager
Career Strategies Inc
06.2017 - Current
Realtor
Owners.com
07.2016 - 07.2017
Property Manager
Hidden Crest Luxury Apartments
07.2014 - 08.2016
Real Estate License - California
Executive Real Estate Programs
Associate Of Arts - Business Administration
University of Phoenix
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