Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Jenasi Vela

Jenasi Vela

Vancouver,WA

Summary

Dynamic and driven professional eager to embrace new challenges and opportunities for growth. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaborative environments and build positive relationships. Proven ability to work independently while rapidly mastering new skills, ensuring high-quality results in fast-paced settings. Committed to continuous improvement and contributing to team success through innovative problem-solving and a proactive approach.

Overview

17
17
years of professional experience

Work History

Member Engagement Representative

Molina Healthcare
04.2023 - Current
  • Demonstrated leadership skills by guiding peers towards achieving collective goals related to enhancing overall quality and effectiveness of services provided.
  • Contributed to membership growth through outreach calls.
  • Adhering to all Molina policies, procedures and guidelines when interacting with members or representing Molina in various capacities either internally or externally during official engagements.
  • Ensured timely response and appropriate handling of incoming emails/phone calls/messages from existing or prospective members seeking information about available offerings and options within our portfolio. As well as outside network.
  • Maximized efficiency by effectively managing multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail in all aspects of work history section composition. Staying with in proper turn around times.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Overseeing Training of new Member Engagement Reps
  • Created QRGs for training purposes in One Note
  • Processing of UTC, Opt Outs, and Ineligibles.
  • Maintain, monitor, and follow up the mandatory HCA reporting for registries.
  • Welcome Letters
  • Cross trained in, Tier 2 Exception's, IMC Referrals, DSNP Referrals, Comparable Insurance, and Opt In List.
  • Last performance audit 100%

Cake Decorator

Safeway
04.2016 - 04.2023
  • Collaborated with customers on order specifics to ensure they were receiving the product they envisioned
  • Trained new hires on decoration processes
  • Answered phone calls, put in orders, and managed customer disputes or complaints
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed inventory and ordered more supplied and ingredients
  • Ordered materials and maintained proper supply levels while keeping costs under budget.
  • Scheduled employees to keep all shifts well-staffed for peak times.
  • Assisted bakery manager with coordinating product ordering, receiving and stocking.
  • Delegated work to staff, setting priorities and goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.

Restaurant Manager

Luxe
03.2011 - 01.2016
  • Performed opening and closing procedures each day
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Trained employees in food preparation, money handling and cleaning roles to facilitate restaurant operations
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback
  • Managed daily operations and processes, including reservations, budgeting, and forecasting
  • Updated computer systems with new pricing and daily food specials.
  • Optimized profits by controlling food, beverage and labor costs.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained elevated levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Trained all front of house staff on restaurant policies and procedures, guest service interaction skills to ensure positive experience
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Member Service Representative

iQ Credit Union
06.2008 - 09.2009
  • Delivered quality service by assessing, advising and assisting credit union members.
  • Provided superior quality service and built lasting relationships with members
  • Cash handling and exemplary member service
  • I was committed to the growth of the branch by pursuing potential sales referral opportunities
  • I exemplify a higher level of decision making while offering essential products and services
  • Supported coworkers by helping with training and recommending solutions for problem solving
  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Leveraged software and systems to research and resolve member inquiries.
  • Processed cash and check deposits every day.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

Certificate of Completion - Baking and Pastry Arts

California Culinary Academy
San Francisco, CA
04.2004

High School Diploma -

Hudson's Bay High School
Vancouver, WA
06.2003

Skills

  • Experienced in Word, Excel, and OneNote
  • Typing speed of 45 words per minute
  • 10 Key
  • Skilled in CCA, QNXT, ProviderOne, and Point Click Care
  • Proficient in task management
  • Customer engagement
  • Outbound/Inbound Calling
  • Adaptable
  • Effective problem resolution
  • Experience in staff supervision
  • Training new member engagement representatives
  • Processing for UTC, Opt Outs, and Ineligibles
  • Maintain, monitor, and follow up the mandatory HCA reporting for registries
  • Strong interpersonal skills

Affiliations

  • Received the Molina Spotlight Award in 2023 and 2024.
  • Safeway Employee of the Month October 2016 and December 2022

Timeline

Member Engagement Representative

Molina Healthcare
04.2023 - Current

Cake Decorator

Safeway
04.2016 - 04.2023

Restaurant Manager

Luxe
03.2011 - 01.2016

Member Service Representative

iQ Credit Union
06.2008 - 09.2009

High School Diploma -

Hudson's Bay High School

Certificate of Completion - Baking and Pastry Arts

California Culinary Academy

Similar Profiles

CREATE PROFILE