Jenasis Trujillo
Bakersfield,CA
Summary
Motivated employee practiced in customer relations, sales and inventory control. Demonstrated skills improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets, and goals. Experienced with internet marketing, I.T. knowledge, customer relations, and social media management. Looking for a position related to my experience that allows growth and utilizes customer service skills.
Overview
5
5
years of professional experience
Work History
Store Manager
Nect Up the Store
Bakersfield, CA
01.2021 - 01.2024
- Implemented creative sales and marketing strategies to assist sales team with reaching targets. Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Managed employee hiring, termination and training to ensure maximum productivity. Created employee schedule and managed hours.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supervised and trained employees on successful selling techniques.
- Managed hiring process and interviews.
- Selected and ordered store inventory.
- Managed inventory system. Making sure all new clothes were barcoded, in the system & displayed on sales floor to their best appearance.
- Scheduled store photo shoots, and worked on social media marketing via Instagram.
- Handled and managed customer relations and messages through social media.
- Organized and provided administrative support to store owners.
- Resolved customer complaints in a timely manner.
- Analyzed financial data to identify areas of improvement.
- Collected and deposited booth rent from barbershop (another business owned by my employer)
- Used Google Spreadsheets to organize and keep track of barbers and weekly rent.
- Frequently made deposits into barbershop bank account
Administrative Assistant
PHP Agency Inc.
Bakersfield, CA
06.2019 - 06.2020
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate client files.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate client records.
- Directed callers, schedule appointments and provide general office information.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Delivered exceptional customer service through direct communication with clients and team members.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Responded effectively to sensitive inquiries or complaints.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
High School Diploma -
Ridgeview High School
Bakersfield, CA05-2020
Skills
- Bilingual
- Administrative Assistance
- Efficient in most computer programs
- Store Opening and Closing
- Multitasking and Organization
- Documentation
- Leadership
- Online Management
- Customer Service
- Quality Assurance
- Customer Service Management
- Verbal and Written Communication
- Shift Scheduling
- Inventory Management
- Cash Management
- Recruiting and Hiring
- Finance Oversight
- Customer Relations
- Social Media Management
Timeline
Store Manager
Nect Up the Store
01.2021 - 01.2024
Administrative Assistant
PHP Agency Inc.
06.2019 - 06.2020
High School Diploma -
Ridgeview High School
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