Focused Project Manager adept at planning, directing, multi-tasking, scheduling, and maintaining continuous operations in various departments. Experienced in directing/training employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
15
15
years of professional experience
Work History
Project Manager
Fieldwork
04.2024 - Current
-Coordinating and managing qualitative market research studies
-Nationwide project management
-Client communication relevant to a current or future project
-Problem solving solutions on ways to network for client project needs
-Customer service both client and our nationwide database subscribers - Responsibilities include managing multiple projects simultaneously, communicating with clients regarding set-up for various markets , fieldwork, trouble shooting any problems that arise during a projects life cycle, ensuring processes are followed, being able to adapt to changes as a project evolves. Our clients success is our success!
7 years 9 months
Project Manager
Fieldwork Network
07.2022 - 04.2024
-Coordinating and managing qualitative market research studies
-Multi-city project management
-Responsibilities include managing multiple projects simultaneously, communicating with clients regarding set-up for various markets , fieldwork, trouble shooting any problems that arise during a projects life cycle, ensuring processes are followed, being able to adapt to changes as a project evolves. Our clients success is our success!
1 year 10 months
Project Manager
Fieldwork Chicago O'Hare
10.2019 - 07.2022
-Coordinating and managing qualitative market research studies
-Multi-city project management
-Responsibilities include managing multiple projects simultaneously, communicating with clients regarding set-up for various markets , fieldwork, trouble shooting any problems that arise during a projects life cycle, ensuring processes are followed, being able to adapt to changes as a project evolves. Our clients success is our success!
2 years 10 months
Project Support
Fieldwork Webwork
01.2019 - 10.2019
-Helped support project management by uploading and saving stimuli
-Handling calendar invites for clients as well as internal invites
-Reaching out to teams for bids and helping out things together in one central place
10 months
Client Services
Fieldwork Webwork
07.2017 - 01.2019
-Ran online market research sessions for many different clients and subject topics
-Helped respondents login to online platform and was there for troubleshooting technical difficulties
-Helped upload stimuli
1 year 7 months
Community Resource Representative
Presence Health
10.2016 - 07.2017
-Takes calls regarding physician referrals to find PCP or specialists -Registers caller for upcoming classes & events including prenatal classes, blood screenings, luncheons etc
-Directing calls to correct departments for things including Human resources, Patient Accounting, Facilities etc.
Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
10 months
Patient Service Representative/Room Service Assembler/Food Service Worker
Resurrection Medical Center
12.2010 - 10.2016
Assisted patients in ordering menu selections for meals for the current day and next morning who have difficulties ordering themselves via laptop or tablet
Took phone calls in a call center to answer patients questions and get menu selections for those that missed putting in order or wanted something extra.
Always giving excellent customer service.
Training new employees on proper protocol for answering phones, getting proper patient identifiers to verify patient identity, checking the printer for new diet orders, and putting in snack and tube feeding orders.
Prepared made to order cold dishes for patients including sandwiches, jellos,pudding, salads, taco salads.
Prepared baked goods for dessert items including cakes, cookies, and apple crisp.
Worked as part of the team involved with the production, service, sanitation, and distribution of food to both patients and employees.
Completed durable assemblies and subassemblies with hand and power tools.
Followed outlined specifications to implement assembly plans.