Jenavieve Gardner
Gravel Switch,KY
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. I work very well with others and I love to help as much as i can.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Dollar General Market
Perryville, KY
07.2023 - 11.2024
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained cleanliness and presentation of stock room and production floor.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
Family Market
Family Business
Gravel Switch, KY
01.2022 - 08.2023
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Provided customer service by answering questions about product location, price and availability.
- Replenished items to maintain stock availability.
Education
Boyle County High School
Danville, KY05-2023
Skills
- Guest Services
- Payment Collection
- Order Coordination
- Cash Handling
- Merchandise Restocking
- Customer Complaint Resolution
- Customer Service
- Telephone Management
- Messaging and Speechwriting
- Social Media Management
- Advertising and Marketing
- Crisis Management
- Social Media Oversight
- Brand Promotion
- Marketing
- Photography
Affiliations
- Photography
- Brand Marketing for my moms small business
- Babysat for family and friends
Languages
English
Professional
Accomplishments
- HOSA Alumni
Timeline
Customer Service Cashier
Dollar General Market
07.2023 - 11.2024
Family Market
Family Business
01.2022 - 08.2023
Boyle County High School