Jenavieve Giles
Monterey
Summary
Dynamic phlebotomy team leader with a strong work ethic and expertise in HIPAA regulations. Proven track record in enhancing customer experiences and ensuring compliance with safety standards. Recognized for exceptional customer service and effective team motivation, consistently achieving organizational goals while maintaining high-quality client care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mobile Collections- Lead Technician
American Red Cross
05.2024 - Current
- Performed standard collection tasks such as, drive set up/function checks, donor reaction care, collection set labeling, discontinuing (disengagement), post-collection donor care and post-collection blood processing.
- Operated ARC vehicles as required including load, set up, maintain and tear down supplies and equipment.
- Lead day-of-drive teams and performed charge tasks when assigned. Performed competency assessments as necessary or directed.
- Physical expectation included: lifting, pushing or pulling heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes.
- Oversaw daily operations of phlebotomy team, ensuring adherence to safety protocols and quality standards.
- Ability to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects and meets regulatory requirements
- Increased donor retention rates through exceptional customer service skills and clear communication of donation processes.
- Performed phlebotomy procedures accurately, minimizing discomfort for donors during collection sessions.
Server/ Host/Restaurant Busser
Buffalo Wild Wings
05.2023 - 06.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved guest complaints promptly to enhance overall dining experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed waitlists and reservations using digital booking systems to optimize seating efficiency.
- Cross-trained to handle different restaurant roles, including serving, hosting, and to-go stations.
Front Desk Receptionist
Burg Children's Dentistry
10.2021 - 02.2023
- Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.
- Greeted patients, verified insurance information and scheduled appointments in a timely manner.
- Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office.
- Contacted insurance companies to verify patient eligibility and coverage.
- Operated dental office software and managed patient records with confidentiality.
- Practiced consistently exceptional customer service skills to maximize patient satisfaction.
- Transmitted information or documents to doctor offices, pharmacies and patients through fax machine, email and telephone.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Scheduling and Compliance Agent
Prime Corporate Services
04.2021 - 02.2022
- Made inbound and outbound calls to recruit clients
- Used computer systems to book appointments
- Walked clients through documents, to ensure proper understand and answer any questions.
- Organized documents and date
- Resolved customer complaints in a calm and professional manner.
- Created client accounts.
Education
High School Diploma -
Logan High School
Logan05.2021
Skills
- Goal oriented
- Phlebotomy procedures
- HIPAA compliance
- Team leadership
- Certified in CPR
- Adaptable mindset
- Specimen handling
- Multitasking and organization
Certification
CPR Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mobile Collections- Lead Technician
American Red Cross
05.2024 - Current
Server/ Host/Restaurant Busser
Buffalo Wild Wings
05.2023 - 06.2024
Front Desk Receptionist
Burg Children's Dentistry
10.2021 - 02.2023
Scheduling and Compliance Agent
Prime Corporate Services
04.2021 - 02.2022
High School Diploma -
Logan High School