Jenavieve Mendoza
Palmdale,CA
Summary
I am a dedicated retail associate with a proven track record at Kohl’s Department Store, showcasing exceptional customer engagement and bilingual communication skills. I excel in creating customer relationships, enhancing shopping experiences, and managing inventory with precision. I am able to adapt quite quickly to new things and I demonstrate a commitment to excellence, significantly contributing to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Associate
Kohls Department Store
09.2021 - Current
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
High School Diploma -
William J Pete Knight High School
Palmdale, CA06.2021
Associates In Arts - Health Science And Math
College of The Canyons
Santa Clarita, CA06.2023
Skills
- Reliability
- Positive Customer Engagement
- Positive and engaging demeanor
- Problem-Solving
- Bilingual
- Strong Communication and Interpersonal Skills
- Conflict Resolution
- Relationship Building
- Flexible Schedule
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Associate
Kohls Department Store
09.2021 - Current
High School Diploma -
William J Pete Knight High School
Associates In Arts - Health Science And Math
College of The Canyons