Jenavieve Muniz
Tucson,AZ
Summary
Personable Head Bartender with three years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs. Skilled in mixology, inventory management, and training staff to deliver exceptional service. Strong focus on team collaboration and adaptability to changing needs.
Overview
8
8
years of professional experience
Work History
Bartender Trainer/Head Bartender
Dave & Buster's
05.2021 - 10.2025
- Trained five new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mentored staff on cocktail preparation, enhancing beverage knowledge and overall customer experience
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures..
- Streamlined workflow processes to improve efficiency during peak service hours.
- Collaborated with management to design promotional drink menus aligning with seasonal trends.
- Implemented inventory control measures to minimize waste and optimize stock levels in bar operations.
Bartender/Bottle Server
The Neighborhood Bar
01.2023 - 06.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Crafted and served a diverse range of cocktails and beverages to enhance guest experience.
- Managed bar inventory, ensuring efficient stock levels and minimizing waste.
- Help create signature cocktails that increased customer interest and bar sales.
- Served high customer volumes during special events, nights, and weekends.
Hostess
Texas Roadhouse
12.2018 - 04.2020
- Greeted and seated guests, ensuring prompt service and positive dining experiences.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Trained new host staff on procedures and customer service excellence standards.
- Resolved guest inquiries and complaints, enhancing overall customer relations.
- Assisted in special event planning, ensuring seamless execution and guest enjoyment.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server
Baskin Robbins
01.2018 - 03.2019
- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Operated point-of-sale system to process transactions accurately and swiftly.
- Trained new staff on operational procedures and best practices for efficient service delivery.
Education
High-school graduate -
Pima Community College
Skills
- Exceptional customer service
- Advanced bartending techniques
- Specialty drink creation
- Performance skills
- Food safety training
- Hygiene and sanitation
- Alcohol safety regulations
- Cash handling proficiency
- Mentoring
- Bar equipment use
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
Timeline
Bartender/Bottle Server
The Neighborhood Bar
01.2023 - 06.2023
Bartender Trainer/Head Bartender
Dave & Buster's
05.2021 - 10.2025
Hostess
Texas Roadhouse
12.2018 - 04.2020
Server
Baskin Robbins
01.2018 - 03.2019
High-school graduate -
Pima Community College