Summary
Overview
Work History
Education
Skills
Timeline
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Jenay Cole

Winston-Salem,United States

Summary

Detail-oriented team player with strong organizational skills seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with a willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

AFL Provider

United Living LLC
01.2023 - Current
  • Dispensed medications and monitored consumer reactions.
  • Responded to 911 calls for medical emergencies.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Collaborated with medical doctors and other healthcare professionals.
  • Transported consumer to medical facilities and provided transportation to follow-up appointments.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Taught consumer about money and other important life skills.
  • Improved consumers health by preparing healthy meals and snacks.
  • Documented data and completed accurate updates to case records.

Habilitation Technician

Charles Hines & Son/ Abound Health
11.2017 - Current
  • Delivered training needs, behavior management and communication to support goal plans.
  • Recorded participant behavior and methods to alleviate barriers and progress toward goals.
  • Noted client responses and results to facilitate interventions and assessment through proper documentation.
  • Implemented written goals from treatment plans to enhance patient outcomes.
  • Transported residents to and from appointments and other activities to encourage mobility.
  • Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
  • Cared for patients by providing personal assistance and ambulation.

Team Lead/ Child Therapist

Youth Haven Services Inc
05.2019 - 08.2022
  • Worked one-on-one with families and children as part of family therapy.
  • Helped clients obtain outside specialist services by coordinating referrals and advising on options.
  • Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
  • Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
  • Wrote reports on clients and maintained required paperwork.
  • Offered specific advice to help clients work through educational or occupational issues.
  • Implemented variety of evidence-based counseling methods to achieve therapy goals.
  • Leverages excellent oral and written communication skills to interact professionally with staff and clients.
  • Performed research on effectiveness of interventions and proposed changes to intervention structures based on evaluation outcomes.
  • Referred clients to other specialists, institutions or support services as necessary.
  • Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
  • Coached team members in techniques necessary to complete job tasks.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.

Education

Masters - Social Work

Simmons College
Boston, MA
05.2019

Bachelors - Social Work

UNC Greensboro
Greensboro, NC
07.2015

Associate of Arts - Liberal Arts And General Studies

Forsyth Technical Community College
Winston-salem, NC
05.2009

Skills

  • Client Needs Assessment
  • Therapist Collaboration
  • Positive Reinforcement Methods
  • Professional Relationships
  • Safety and Risk Assessments
  • Emotional Development
  • Prepare Reports
  • Family and Individual Counseling

Timeline

AFL Provider

United Living LLC
01.2023 - Current

Team Lead/ Child Therapist

Youth Haven Services Inc
05.2019 - 08.2022

Habilitation Technician

Charles Hines & Son/ Abound Health
11.2017 - Current

Masters - Social Work

Simmons College

Bachelors - Social Work

UNC Greensboro

Associate of Arts - Liberal Arts And General Studies

Forsyth Technical Community College

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Jenay Cole