Customer service and health information professional with a strong background in client support, EMR data accuracy, and conflict resolution. Known for a collaborative spirit, adaptability, and strong work ethic. Passionate about delivering empathetic service while driving organizational efficiency and customer satisfaction.
Hi, I’m
Jenay Patin
Port Arthur,TX
Summary
Overview
25
years of professional experience
1
Certification
Work History
Dialog Direct, Qualfon
Claims Representative
06.2023 - Current
Job overview
- Developed strong relationships with clients, facilitating trust and open communication during a claims process.
- Investigated accidents or incidents to determine the cause and extent of damages.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
kids triumph
Child Care Teacher
04.2022 - 05.2023
Job overview
- Make sure each child is safe at all times, Make sure all children are treated equally regardless of age sex, or race, change diapers/ wash hands, feed, activity time/ learning time/ bible study time, CPR first aide certified
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Supported diverse student needs through differentiated instruction strategies, ensuring academic success for all learners.
- Developed and implemented behavior management plans
Neiman Marcus Group
CSR - Customer Service Representative
05.2022 - 02.2023
Job overview
- Took inbound and outbound calls from the company ensure excellent customer service ability
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Coordinated with other departments to ensure seamless order fulfillment process for customers'' purchases.
Sitel
Turbo Tax Expert
05.2022 - 10.2022
Job overview
- Provide expert guidance, solve a wide range of customers' concerns, Make sure customers are filling out the correct form, Verify all forms are properly filled out for the IRS
- Delivered services to customer locations within specific timeframes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
dollar tree
Cashier
05.2017 - 06.2018
Job overview
- Provides a positive customer experience with fair friendly and courteous service, Register sales on a cash register by scanner items and price checks, and Process returns if needed, Always be the friendly face they see when they enter and the friendly face they see when leaving
- Lifted to 30 pounds at once and used a forklift to move heavier loads.
- Stocked, tagged, and displayed merchandise as required.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Gulf Health Care
Receptionist
07.2017 - 10.2017
Job overview
- Answering the phone/ clerical work/ filing paper work/ working on computer/ answering patients questions/ greeting each patient with a smile/dignity and respect, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments., Greet persons entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations., Schedule appointments and maintain and update appointment calendars., Hear and resolve complaints from customers or the public., File and maintain records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
Gulf Health Care
Dietary Aide
06.2017 - 06.2017
Job overview
- Fixed all trays for the patients according to their diets/ for those who were purees( couldn't chew) they had their own rack that I put together and for the regulars, I fixed their trays / wrapped all salads and deserts/ made fresh coffee for all patients for the morning/ prepared all food and snacks for those that were going to therapy/ at the end of each shift I swept the floor and mopped
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Prepared tables by laying out napkins and utensils, refilling condiments, and performing other preliminary tasks.
- Cut, sliced and ground meat, poultry, and seafood to prepare for cooking.
Hampton Inn, Texas
Housekeeper
10.2015 - 12.2016
Job overview
- Job Duties included dispensing items such as linens, towels, toilet items, and cleaning supplies, using wheeled carts for customer service., Housekeeping duties included disinfecting equipment and supplies, using germicides or steam-operated sterilizers
- Cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met., Emoting wastebaskets, ashtrays, and other trash and waste to disposal areas., Observed precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
- Polished fixtures to achieve professional shine and appearance.
- Handled requests for extra linens, toiletries and other supplies.
Wal Mart
Cashier
02.2014 - 11.2014
Job overview
- Cashiering duties included receiving payment(s) by cash, check, credit cards, and automatic debits., Issue receipts and change due to customers. Assisting customers by providing information and resolving their complaints., Established and identified prices of goods, services, or admission, and tabulated bills using calculators, cash registers, or optical price scanners., Greeted customers entering establishments.
- Lifted to 70 pounds at once and used a forklift to move heavier loads.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled cash with high accuracy and took care to check bills for fraud.
Sitel
Technical Associate/ Telemarketing
12.2000 - 11.2013
Job overview
- Technical duties included conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints., Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken., Checking to ensure that appropriate changes were made to resolve customers' problems., Determined charges for services requested, collect deposits or payments, or arrange for billing., Referred unresolved customer grievances to designated departments for further investigation., Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments., Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills., Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints., Check to ensure that appropriate changes were made to resolve customers' problems.
- Boosted team performance through effective training and mentoring of junior staff members.
- Translated complex technical issues into digestible language for non-technical users.
- Supported Bring Your Own Device efforts by onboarding devices and verifying technical compliance.
Jenay Patin
Food Preparation Worker
05.2008 - 07.2008
Job overview
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware., Store food in designated containers and storage areas to prevent spoilage., Prepare a variety of foods, such as meats, vegetables, and desserts, according to customers' orders or supervisors' instructions, following approved procedures., Take and record the temperature of food and food storage areas such as refrigerators and freezers., Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving., Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Managed inventory levels effectively, minimizing food waste while maintaining adequate supplies of fresh ingredients.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Participated in weekly meetings with the culinary team to discuss menu updates, ingredient sourcing strategies, and process improvements.
Jenay Patin
Home Maker
07.2005 - 07.2008
Job overview
- Managing everything that keeps the home running smoothly, My duties involve cleaning the house, cooking meals, ensuring clothes are laundered, Maintaining the household budget, shopping for groceries, caring for children in the home, taking kids to all doctor appointments
- Managed time efficiently to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
Jenay Patin
Waitress
02.2007 - 11.2007
Job overview
- Check with customers to ensure they customers are enjoying their meals and take action to correct any problems., Collect payments from customers., Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff., Prepare checks that itemize total meal costs and sales taxes., Take orders from patrons for food or beverages., Clean tables or counters after patrons have finished dining.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of over 40 people wait for staff who attended to needs over 40 people to wait for staff who attend specific needs of countless customers daily for soul food restaurant with social relevancy and intentionality.
Education
Penn Foster Career SchoolScranton, PA
GED
01.2020
University Overview
Skills
- Customer Service: Conflict resolution, de-escalation, inquiry handling, upselling
- Administrative & Medical: Chart management, EMR updates, HIPAA compliance, medical terminology
- Tech & Communication: Data entry, phone etiquette, CRM tools, clear written communication
- Soft Skills: Team collaboration, multitasking, professionalism, problem-solving
Accomplishments
Accomplishments
- Collaborated with a team of over 100 in the development of customer service and leadership
- Resolved product issues through consumer testing.
- Supervised a team of 30 staff members.
Certification
- TABC
- Series 63
- Child Development Associate Certification
- [Area of certification] Training - [Timeframe]
Additional Information
Additional Information
Committed to professional growth and developmentCommitted to producing results above and beyond what is expectedAble to focus on specific tasks, keeping overall project goals in mindTreat each person I come in contact with the highest respectSponsorship Required
Sponsorship Required
TruePersonal Information
Personal Information
Title: insurance verifierResolved customer complaints with empathy, boosting satisfaction and loyalty
- Handled escalated calls to deliver resolutions that met company and client goals
- Provided product and service information with strong product knowledge
- Maintained professionalism under high-stress conditions
- Established collaborative service environments to enhance team support
sign language
sign language
I know how to read and also do American Sign Language with the deaf
Languages
English
Full Professional
Timeline
Claims Representative
Dialog Direct, Qualfon
06.2023 - Current
CSR - Customer Service Representative
Neiman Marcus Group
05.2022 - 02.2023
Turbo Tax Expert
Sitel
05.2022 - 10.2022
Child Care Teacher
kids triumph
04.2022 - 05.2023
Receptionist
Gulf Health Care
07.2017 - 10.2017
Dietary Aide
Gulf Health Care
06.2017 - 06.2017
Cashier
dollar tree
05.2017 - 06.2018
Housekeeper
Hampton Inn, Texas
10.2015 - 12.2016
Cashier
Wal Mart
02.2014 - 11.2014
Food Preparation Worker
Jenay Patin
05.2008 - 07.2008
Waitress
Jenay Patin
02.2007 - 11.2007
Home Maker
Jenay Patin
07.2005 - 07.2008
Technical Associate/ Telemarketing
Sitel
12.2000 - 11.2013
Penn Foster Career School
GED
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