Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
RegisteredNurse

Jenay Russell

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Certified Phlebotomy Technician

Piedmont Rockdale
02.2023 - Current
  • Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
  • Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
  • Reduced patient wait times with efficient scheduling and timely blood draws.
  • Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
  • Contributed to team success by training new phlebotomists on proper techniques and best practices.
  • Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
  • Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.

Certified Medical Assistant

Piedmont Neurology
12.2014 - Current
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Taught patients about medications, procedures, and care plan instructions.

Front and Back Office Medical Assistant

Southern Crescent Nephrology
05.2014 - 12.2014
  • Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
  • Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
  • Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
  • Contributed to a well-organized work environment by maintaining clean examination rooms and restocking supplies regularly.
  • Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Cross-trained in front-office procedures to back up reception staff.
  • Ordered prescription refills on behalf of existing office patients.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Submitted insurance claims and updated patients' insurance information.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.

Education

Certification - CMA

Kaplan College - Indianapolis
Indianapolis, IN
05.2005

Skills

  • Specimen Transportation
  • Phlebotomy
  • Medical Office Administration
  • Patient Flow Management
  • CPR
  • Wound Care
  • Immunization Administration
  • Reliable Team Player
  • EMR / EHR
  • Laboratory Maintenance
  • First Aid
  • Medical Terminology Knowledge
  • Direct Patient Care

Certification

  • CPR & First Aid Certified with American Heart Association 2022- present
  • PCI – Kaplan, Indianapolis, Indiana, Diploma in Certified Medical Assistant
  • Lilly Joslin Diabetes Educational Class (Journey in Caring) Certification Stockbridge, GA 2011

Additional Information

Structured the Covid testing center for the trained Walgreen's quick cares on Covid testing operations. Assisted with several new clinics within the Henry region by educating/training staff in regards to safety and quality expectations. I prepared prior authorizations for medication, managed a team and performed general office task, became a lab coordinator. I am a master of the EMR system, Epic, Aprima and NextGen, including the Grits system

Timeline

Certified Phlebotomy Technician

Piedmont Rockdale
02.2023 - Current

Certified Medical Assistant

Piedmont Neurology
12.2014 - Current

Front and Back Office Medical Assistant

Southern Crescent Nephrology
05.2014 - 12.2014

Certification - CMA

Kaplan College - Indianapolis

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Jenay Russell