Jenayla McGlorie
Summary
Recent graduate with foundational knowledge in finance, technology, data entry. Prepared to start career and make meaningful contributions with commitment and drive. I am a knowledgeable service professional with a proven background in enhancing member satisfaction while addressing concerns promptly and resolving issues efficiently. I possess the skills to build rapport with members by engaging in genuine conversations and demonstrate a commitment to their financial wellbeing. Specializing in handling complaints with prompt, courteous service to uphold a professional reputation. Known for my strong collaboration skills and adaptability to changing requirements. I thrive on providing exceptional service through active listening, understanding member needs, and offering appropriate solutions. Ready to utilize my ability in effective communication and problem-solving to support team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
PenFed Credit Union
06.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Teller
PNC
06.2022 - 05.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Associate Banker
JPMorgan Chase
05.2021 - 06.2022
- Processed an average of 85 transactions daily, including deposits, withdrawals, and transfers
- Identified and serviced customer needs while maintaining a high volume of calls per hour
- Developed a strong understanding of banking products and policies
- Successfully opened and managed new deposit accounts and loans
Education
Bachelor's Degree - Mathematics
College of Mount Saint Vincent
Riverdale, NY05-2020
High School Diploma -
University Heights HS
The Bronx, NY05-2016
Skills
- Issue Resolution
- Policy understanding
- Teamwork and Collaboration
- Microsoft Office
- Customer Relationship Management (CRM)
- Data Entry
- Complaint Handling
- Customer Service
- Technical Support
- Customer Support
- Credit Union Knowledge
- Banking knowledge
Certification
- Graduate Accounting
- IT Support
References
Available upon request.
Timeline
Member Service Representative
PenFed Credit Union
06.2023 - Current
Teller
PNC
06.2022 - 05.2023
Associate Banker
JPMorgan Chase
05.2021 - 06.2022
Bachelor's Degree - Mathematics
College of Mount Saint Vincent
High School Diploma -
University Heights HS