Jennifer Croft
Weeki Wachee
Summary
A customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Snow & Bell, Inc
04.2012 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped to Maintain and service customer policies in a timely manner
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new personnel regarding company operations, policies and services.
Cashier
Brooksville Regional Hospital
01.2009 - 01.2012
- Performed cash, card, and check transactions to complete customer purchases.
- Customer Service
- Posted payments and adjustments to account
- Prepared and Balanced bank deposits
Education
High School Diploma -
Wentzville High School
MissouriSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Scheduling
- Professional telephone demeanor
- Positive attitude
Timeline
Customer Service Representative
Snow & Bell, Inc
04.2012 - Current
Cashier
Brooksville Regional Hospital
01.2009 - 01.2012
High School Diploma -
Wentzville High School
Similar Profiles
James PachelliJames Pachelli
Snow Removal and Landscape Owner/Operator at Snow More Snow Removal LLCSnow Removal and Landscape Owner/Operator at Snow More Snow Removal LLC
Noah LarsenNoah Larsen
Team Member at Snow ExcitingTeam Member at Snow Exciting
Anton SanderAnton Sander
Labour - Crew Lead at Bradbosh Landscaping & Snow removalLabour - Crew Lead at Bradbosh Landscaping & Snow removal
Emilee FalkEmilee Falk
Educator at Pasco County School DistrictEducator at Pasco County School District
Jacob LawsonJacob Lawson
Marina Dock Hand at Blue Pelican MarinaMarina Dock Hand at Blue Pelican Marina