Jency Fernandez Duran
Allentown,United States of America
Summary
Dynamic Team Manager with a proven track record at The Combover Barbershop, enhancing customer satisfaction through service delivery improvements and training development. Skilled in troubleshooting and process optimization, I successfully implemented a scheduling system that reduced wait times, fostering a customer-focused environment and driving repeat business.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Team Manager
the combover barbershop
Allentown, United States of America
04.2021 - Current
- Led a team of 10 barbers, which resulted in a 25% increase in customer satisfaction ratings through improved service delivery and efficiency.
- Implemented a new scheduling system that reduced wait times by 30% for clients, helping us enhance the overall customer experience and boost repeat visits.
- Developed training programs for new staff, which helped improve their skills and reduced onboarding time by 50%, ensuring they felt confident and ready to serve customers quickly.
IT technician intern
lantek
, United States
03.2024 - 07.2024
- Managed communications with medical facilities, which allowed for effective updates on their systems and ensured client satisfaction.
- Conducted system checks for potential issues, helping to identify and resolve problems proactively before they escalated.
- Documented findings and communicated updates clearly, which enhanced overall service quality and ensured clients were informed about their system status.
Production and Challenge Mechanic
Sharp Packing Solutions
Allentown, United States of America
01.2018 - 04.2020
- Managed the production lines to ensure they operated smoothly throughout the day, which minimized downtime and maximized output.
- Monitored and addressed any challenges that arose on the production floor, helping to maintain a steady workflow without delays.
- Collaborated with team members to troubleshoot issues quickly, which contributed to a more efficient and responsive production environment.
- Implemented process improvements that streamlined operations, enhancing overall productivity and reducing interruptions.
Education
Some College (No Degree) - Computer Science
UTESA
Santiago De Los Caballeros RD Lincoln Technical Institute
Allentown, PASkills
- Troubleshooting hardware and software issues
- Installing and configuring computer systems and peripherals
- Proficiency in various operating systems (eg, Windows, macOS)
- Strong problem-solving and analytical skills
- Effective communication and interpersonal abilities
- Customer relationship management
- Employee training
- Process improvement
- Scheduling optimization
- Service delivery enhancement
- Workflow efficiency
- Attention to detail
- Problem solving
- Effective communication
- Training development
- Customer focus
- Operational excellence
Personal Information
- Date of Birth: 08/08/98
- Nationality: American/dominican
Languages
English
Professional
Spanish
Professional
Certification
computer and information technology diploma
Timeline
IT technician intern
lantek
03.2024 - 07.2024
Team Manager
the combover barbershop
04.2021 - Current
Production and Challenge Mechanic
Sharp Packing Solutions
01.2018 - 04.2020
Some College (No Degree) - Computer Science
UTESA
Lincoln Technical Institute