Overview
Work History
Summary
Education
Timeline
Generic

Jency Ciriaco

Orlando,FL

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Customer Services

MCO Airport
12.2023 - Current
  • Assist passengers with inquiries, provide directions, and ensure a smooth travel experience by addressing concerns related to flights, baggage, and airport services.

Fulfillment Specialist

Walgreens
03.2023 - 10.2023
  • Receiving, scanning, picking, packing, auditing, and shipping prescriptions to the customer.

Inspector

Sherwood Bedding
02.2018 - 03.2023
  • Inspects around 900 to 1,200 finished mattresses daily for Company specifications
  • Notify and returns defective products to appropriate department or supervisor for corrections/re-work

Community Manager

Cora Plata
08.2015 - 04.2017
  • Company Overview: Dominican Republic
  • Tracked and analyzed brand and data to create weekly and monthly reports that verify success of engagement, outreach and campaigns.
  • Resolved customers’ requests, concerns and/or complaints in a timely and courteous manner
  • Dominican Republic

Summary

Dedicated and customer-focused professional with over 7 years of experience across customer service, logistics, quality inspection, and community management. Proven ability to support operations in fast-paced environments such as airports, retail pharmacies, and manufacturing facilities. Strong interpersonal and problem-solving skills with a track record of resolving customer concerns, ensuring quality standards, and maintaining operational efficiency. Bilingual (English/Spanish) and experienced in both U.S. and international work settings, bringing a diverse and adaptable approach to team collaboration and customer engagement.

Education

Bachelor in Health Services Administration -

University of Central Florida
Orlando, FL
01.2023 - Current

Timeline

Customer Services

MCO Airport
12.2023 - Current

Fulfillment Specialist

Walgreens
03.2023 - 10.2023

Bachelor in Health Services Administration -

University of Central Florida
01.2023 - Current

Inspector

Sherwood Bedding
02.2018 - 03.2023

Community Manager

Cora Plata
08.2015 - 04.2017
Jency Ciriaco