JENDAYI ALEXANDER
Conyers,GA
Summary
Experienced professional with a strong work ethic and proven track record in customer satisfaction. Skilled in managing diverse interactions with professionalism and courtesy. Capable of working independently or collaboratively, consistently exceeding customer expectations.
Overview
2026
2026
years of professional experience
Work History
Window Clerk
United States Postal Service, USPS
2019 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with USPS guideline
- Resolved customer inquiries and issues, fostering positive relationships with community members.
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
- Assisted customers with postage purchases, maintaining a high level of product knowledge to provide accurate information.
- Contributed to a reduction in wait times by working cooperatively with fellow clerks during peak periods.
- Promoted customer loyalty by offering personalized assistance with their mailing needs based on individual preferences.
- Resolved customer complaints or issues promptly and professionally, prioritizing customer satisfaction.
- Educated customers on available services such as package insurance, tracking options, and shipping timelines.
- Enhanced customer satisfaction by providing efficient and friendly service at the window counter.
- Processed passport applications efficiently and accurately, ensuring compliance with all regulations.
- Provided support to other postal staff when needed, fostering a collaborative team atmosphere.
Security Concierge Officer
Chesley Brown International
10.2017 - 11.2019
- .
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Provided top-notch customer service to residents and visitors, addressing concerns and answering inquiries promptly.
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Monitored access points, ensuring security protocols adhered to consistently.
- Developed incident reports, documenting occurrences for future reference and analysis.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
Security Concierge Office
Securitas Security Service USA
07.2017 - 10.2017
- Acted as a receptionist for client facility to control building access through the admittance process.
- Welcome on-site visitors determine nature of business and announces visitors to appropriate personnel.
- Observed and reports incidents or suspicious activity to client representatives, company management, life/safety personnel.
- Prepared logs or reports as required for site; write and or type reports, enter information into data base, inspect security control.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement as needed.
- Trained new personnel on security protocols and operational procedures for improved efficiency.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
Bus Monitor
Newton County School Transportation
10.2014 - 07.2017
- Assisted the bus driver with the safety, movement, management and care of the children boarding the school bus, leaving the bus transported.
- Assisted with ensuring the safety of the students.
- Assisted the school bus driver in reporting infractions of school bus safety.
- Assisted bus driver with pre-trip and post-trip inspections.
- Ensured that high standards of student's conduct were always displayed.
- Performed other duties and responsibilities as assigned by supervisor.
Customer Care Team Member
Whole Foods Market
07.2008 - 10.2014
- Checked out customer groceries efficiently and accurately.
- Upheld government regulations concerning sale of an alcoholic beverages and taxation.
- Assisted with training of new cashier and courtesy team members.
- Assisted supervisor in controlling customer flow and backed up lines-helping reduce customer waiting time.
- Provided excellent customer service, addresses need of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
- Maintained, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains-equipment in accordance with WFM cleanliness and safety standards.
- Performs other duties as assigned by store, regional, or national leadership.
Education
High School Diploma - undefined
Benjamin Franklin High School
FL01.2009
Cosmetology
Michael & Gloria
02.2004
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Team development
Core Qualifications
- Extensive front desk/console quest management experience
- Excellent ability to anticipate and respond to individual customers’ needs and preferences.
- Superior skills in upholding security practices and preventing unauthorized entries.
- Exceptional skills in handling diverse types of customer with courtesy and professionalism.
- Strong ability to respond effectively to unusual and emergency situations.
- Good oral and written communications skills.
Timeline
Security Concierge Officer
Chesley Brown International
10.2017 - 11.2019
Security Concierge Office
Securitas Security Service USA
07.2017 - 10.2017
Bus Monitor
Newton County School Transportation
10.2014 - 07.2017
Customer Care Team Member
Whole Foods Market
07.2008 - 10.2014
High School Diploma - undefined
Benjamin Franklin High School
Cosmetology
Michael & Gloria
Window Clerk
United States Postal Service, USPS
2019 - Current
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