Jenderson Poroj
Los Angeles,CA
Summary
Driven and versatile professional with a proven track record at Buffalo Wild Wings and Allied Universal, demonstrating exceptional customer service and problem-solving skills. Skilled in multitasking and critical thinking, adept at enhancing customer satisfaction and safety. Showcases strong communication abilities, both verbal and written, ensuring efficient and effective team collaboration.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Professional Security Officer
Allied Universal Security Services
02.2022 - Current
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Responded swiftly to alarms or emergencies, mitigating potential damage or loss due to timely intervention.
- Implemented visitor management system to track guest arrivals accurately and maintain proper documentation on-site visits.
- Maintained high standards of professional conduct while interacting with clients, visitors, vendors and staff members.
- Investigated suspicious activity, deterring potential criminal behavior and maintaining secure environment.
- Continuously updated knowledge on latest industry trends, security technologies and best practices to provide effective solutions for clients'' needs.
- Ensured safety of employees and visitors through diligent monitoring of fire alarm systems and emergency protocols.
- Trained new security personnel on company policies and procedures, fostering knowledgeable workforce.
Cashier, Expo, Cook, & Greeter
Buffalo Wild Wings
11.2019 - 02.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed and maintained positive relationships with customers to enhance service.
Cashier and Expo
El Pollo Loco
05.2020 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
Bachelor's Degree - Business Administration
California State University Los Angeles
Los Angeles, CA06.2025
High School Diploma -
University Prep Value High School
Los Angeles, CA01.2019
High School Diploma -
Soledad Enrichment Action
Los Angeles, CA08.2017
High School Diploma -
Edward R. Roybal Learning Center
Los Angeles, CA08.2016
Skills
- Quick Learner
- Integrity and Honesty
- Detail Oriented
- Relationship Building
- Motivational Skills
- Humble
- Organization and Time Management
- Dependable and Responsible
- Job Skill Building
- Customer Service
- Critical Thinking
- Leadership Development
Accomplishments
- Honors awards
- Beach clean up
- Pico Union cleanup
- Volunteering gardening and saving trees
- Construction
- Selling chocolate for school
Key Related Courses
- Bus 1010 - helps us get an understanding of the real world and develop skills we need in a Business Major. Problem solving, communication skills, resources, gathering data/surveys etc.
- Oral Communications - develop and learn new ways of communicating and interacting with people or when it comes to jobs. How to inform, persuade, and give personal information about a topic you are searching about. Learn to posture, make eye contacts, how to research, how to interact with the audience.
- Finance - dealing with money and time
- Accounting - measurement, processing, and communication with financial information
- Management - gathering ideas, communicating, able to maintain a company and how to control things
References
- John Pacis, School Counselor, University Prep Value High School, (310) 956-0165, jpacis@valueschools.com
- Yesenia Orantes, School Counselor, University Prep Value High School, (310) 795-6181
- Jim Dunn, Security Manager, Allied Universal, (818) 471-0793
Certification
Guard Card from Bureau of Security and Investigative Services (BSIS), Allied Universal - 2022 - Current
Additional Information
- Languages: Bilingual in English and Spanish, enhancing communication with diverse clientele.
- Technical Skills: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with data collection and analysis tools.
- Certifications: First Aid/CPR Certified, enhancing ability to respond to emergencies and promote safety.
- Volunteer Work: Active participant in community improvement projects, including beach clean-ups, urban gardening, and local construction efforts, showing dedication to community service and environmental sustainability.
- Interests: Passionate about learning new business trends, financial literacy, and leadership development. Enthusiast of outdoor activities and teamwork-based sports, which reinforce collaboration and strategic thinking skills.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Professional Security Officer
Allied Universal Security Services
02.2022 - Current
Cashier and Expo
El Pollo Loco
05.2020 - 07.2020
Cashier, Expo, Cook, & Greeter
Buffalo Wild Wings
11.2019 - 02.2022
Bachelor's Degree - Business Administration
California State University Los Angeles
High School Diploma -
University Prep Value High School
High School Diploma -
Soledad Enrichment Action
High School Diploma -
Edward R. Roybal Learning Center