Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Jeni R. Dinsmore

Huntington ,VT

Summary

I am looking to continue my already successful career with a company who is looking to recruit talented individuals, where existing skills can be fully utilized and further developed with hard work, perseverance, and dedication.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Tompkins Mahopac Bank
03.2021 - 06.2021
  • Various duties include, but not limited to, the following: Type, proofread and edit letters, memos, reports,
  • Compile data and prepare operational or departmental reports; will copy and distribute
  • Executed record filing system to improve document organization and management.


Branch Administrative Manager / Interim Ops Manager

BlueLinx Co
01.2020 - 01.2021
  • Understand the company’s vision, mission, and strategy; understand business unit objectives and sets/accomplished individual performance goals accordingly
  • Provided administrative support to the New England Sales team and took on the Interim branch Operations Manager role while performing daily transactional functions for order processing, receiving, credit memos, inventory adjustment, and assisted in cycle count processing
  • Managed all warehouse staff and drivers while maintaining fleet, DOT, state inspections, repairs, etc.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Gathered and reviewed customer feedback to improve operations.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Protected company assets with strategic risk management approaches.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.

Branch Administrator

Wind River Environmental, LLC
01.2017 - 01.2020
  • Provide administrative support to 7 branches in 3 states
  • Type and/or draft memorandum, correspondence, and other documents and reports, often of an extremely sensitive and confidential nature for all locations
  • Daily order closing (invoicing work orders) for 7 branches in 3 states plus portable toilet division (Vermont only; 3 branches)
  • Respond to requests for information and complaints, refers matters to appropriate staff and/or takes or recommends action to resolve the request or complaint for all branches
  • Submit state / city reports as mandated either monthly/ quarterly or yearly
  • Invoice coding and approval in Concur for 3 branches
  • Accounts Receivable for portable toilet division
  • Coordinate all portable toilet and Crowd Pleaser rentals, services and removals, including generating contracts for rentals
  • Work with the Fleet department to ensure all vehicles comply for registrations/ inspections/ DOT
  • Generate work orders with accuracy and add services to the schedule
  • Responsible for all banking deposits
  • Request, track and update all Certificates of Insurance, Workman’s Comp paperwork and Confidentiality Agreements
  • Oversee the Specialty Systems to ensure they are services per contracts and the paperwork is submitted to the State of VT
  • Work with IT to resolve all tech issues for staff in 7 branches
  • Pull numbers for weekly reporting and review P & L report for accuracy
  • Submit accruals & deferments for 3 branches
  • Work with Accounting Department regarding aging reports- A/R & P & L
  • Collections for portable toilets- set up payment plans, if needed Issue and track all purchase orders for 3 branches
  • Review and submit payroll for 3 branches
  • Work with HR department to submit all new hire documents for 7 branches in 4 states
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Identified and capitalized on community business opportunities with effective networking.

Assistant

Marlin Environmental Inc
01.2017 - 01.2019
  • Marlin Environmental sold the company to Wind River Environmental on February 20,2018
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Answered incoming calls, processed requests and relayed messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Managed and completed paperwork and overall office administration operations.
  • Attended to office operations and required paperwork.
  • Kept team efficient and on-task by maintaining well-stocked and organized supplies.
  • Answered multi-line phone system, routing calls for 2 states, delivering messages to staff and greeting visitors.
  • Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
  • Worked closely with coworkers to strategically plan for company growth.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Managed inventory, placed orders and handled payment for office supplies.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Recorded expenses and maintained accounting records.
  • Promoted sales by acquiring product knowledge and providing product solutions to customers.
  • Provided accurate and effective product solutions to customers and promoted sales.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
  • Authored clear and professional business documents.
  • Fielded phone calls from clients when General Manager or Owner was unavailable and provided informative answers to questions.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes; especially during the acquisition by Wind River Environmental.
  • Assessed sales opportunities, collected competitor information and performed detailed market analysis.
  • Managed travel arrangements for departmental executives.

Customer Relations Coordinator

Infra, Red Analyzers, Inc
01.2016 - 01.2017
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Maintained highest level of customer satisfaction across all areas by mentoring and motivating team members to deliver exceptional performance.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Resolved customer issues and escalations with efficiency and diplomacy.
  • Coordinated staff and resources to accommodate promotional events.

Staffing Office Specialist

University of Vermont Medical Center
Nights , VT
01.2015 - 01.2016
  • Responded to call outs from RN's
  • Relayed information to Charge Nurses & ANC's
  • Sent pages to recruit for open shifts
  • Determined floor assignments for available Mental Health Techs, RN's and LNA's
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Checked documentation for accuracy and validity on updated systems.
  • Managed multiple projects simultaneously using organizational and analytical skills.

Office Administrator

Sunrise Management Services, LLC
01.2013 - 01.2015
  • A private wealth management company currently managing investment assets exceeding $1 billion
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Maintained open communication with owners to foster positive relations and provide updates on issues.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Reconciled account files and produced monthly reports to keep Controller and CFO informed about office operations.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Assisted with coordination and hosting of company events.
  • Worked with upper management and off site employees to complete complex projects on tight budgets within specific timelines.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.

Office Manager

Palm Mortuary & Cemetery- Downtown, SCI
01.2010 - 01.2013
  • Responsible for overall administrative function of the operational activities of a combination funeral home/cemetery serving over 1200 families per year, providing products and services allied to the funeral, memorialization and / or disposition of the deceased
  • Major objectives are to provide the highest quality services and products, to satisfy the need of any client family, maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Compared vendor prices and negotiated for optimal savings.
  • Developed standard operating procedures for all employees.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained computer and physical filing systems.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Funeral Office Administrator

Davis Funeral Homes & Memorial Park, SCI
01.2009 - 01.2010
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Worked closely with Clark County Coroner's Office to disinter John / Jane Doe's for identification by uploading DNA into CODIS system.
  • Worked with Cemetery staff to determine/ verify the correct burial location
  • Worked with Clark County Coroner's Office on removal of decedents from place of death.

Education

BS - Psychology- ON

Sierra Nevada College

Skills

  • Multitasking and Time Management
  • Supply Inventory Control
  • Research and Analytical Skills
  • Resource Coordination and Allocation
  • Document and File Management
  • Confidentiality and Data Protection
  • Personnel Management
  • Workflow Processes
  • Invoice Processing
  • Customer Satisfaction
  • Operational Efficiency
  • Highly Efficient and Productive

Timeline

Administrative Assistant

Tompkins Mahopac Bank
03.2021 - 06.2021

Branch Administrative Manager / Interim Ops Manager

BlueLinx Co
01.2020 - 01.2021

Branch Administrator

Wind River Environmental, LLC
01.2017 - 01.2020

Assistant

Marlin Environmental Inc
01.2017 - 01.2019

Customer Relations Coordinator

Infra, Red Analyzers, Inc
01.2016 - 01.2017

Staffing Office Specialist

University of Vermont Medical Center
01.2015 - 01.2016

Office Administrator

Sunrise Management Services, LLC
01.2013 - 01.2015

Office Manager

Palm Mortuary & Cemetery- Downtown, SCI
01.2010 - 01.2013

Funeral Office Administrator

Davis Funeral Homes & Memorial Park, SCI
01.2009 - 01.2010

BS - Psychology- ON

Sierra Nevada College

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