JENÉE BAILEY
Carrollton,TX
Summary
Dynamic and results-oriented professional with a proven track record at St John's University, enhancing administrative processes and improving customer engagement. Excelled in multitasking and leveraging Microsoft Office Suite to boost efficiency. Notably increased annual profits by 30% at Stance Dept. Store through innovative sales strategies. Renowned for exceptional organizational skills and a detail-oriented approach to quality control.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Work Study)
St John's University
08.2023 - 05.2024
- Research upcoming cases for the Attorney and prepare weekly spreadsheet
- Utilize administrative software to arrange and schedule appointments promptly and accurately, ensuring that all relevant parties are properly notified
- Assist with planning meetings and travel arrangements for colleagues
- Managed approximately 35% of incoming calls, emails, and faxes daily from customers, ensuring that each inquiry was handled courteously and professionally and that all suggestions were carefully considered
Key Holder (Seasonal)
Stance Dept. Store
02.2023 - 08.2023
- Responsible for the POS system to administer refunds and process customer payments
- Handle inventory of dwindling products and report it to the supervisor
- Responsible for a variety of payment methods provided by customers during sales
- Balanced and reconciled daily cash receipts and transactions
- Successfully drove new product lines to increase annual profits by 30%
- Managed daily cash handling procedures, ensuring transaction accuracy and preventing losses due to discrepancies
Salesclerk
Journeys, Stonebriar Centre
07.2021 - 07.2022
- Professional handling of multiple customers during periods of high in-store traffic - holiday seasons
- Personally assisted over 50 customers with purchasing items and fitting
- Maintained a clean working environment by tiding and restocking shelves as needed
- Managed the POS system to administer refunds and process payments for customers
- Took inventory of dwindling products and reported it to the supervisor
- Handled a variety of payment methods provided by customers during a sale
- Balanced and reconciled daily cash receipts and transactions
Sales Associate
Steve Madden, Galleria Mall
09.2019 - 12.2019
- Maintained visually appealing and effective displays for entire store
- Contributed to meeting daily store sales plans through sales of shoes, handbags, and accessories
- Regularly achieved individual sales goals as evidenced by increasing monthly revenue
- Constantly improved working environments as team member by providing high-quality service to customers
- Maintained approachable and professional interactions with customers while keeping the working environment orderly
Customer Service Representative
Dean's Office, St. John's University
09.2018 - 05.2019
- Assisted the Deans with students' complaints and incoming student transfers
- Responsible for the management of office functions and processes; including clerical and personnel
- Ensured that the office runs smoothly by supervising other office staff, training incoming employees, and assisting with queries
- Assisted with overseeing communications including faxing, telephones, email, and tracking correspondence
- Promote compliance with all the state and federal regulations
- Use effective interpersonal relations and communication skills evidenced by answering an average of 20 calls and emails daily
- Promote the university's philosophy and mission by presenting a positive image to students
- Perform other duties as required of the Office Manager or supervisor
Office Student Aide
Main Office, Plano West Sr High School
08.2017 - 06.2018
- Responsible for the management of office functions and processes; including clerical and personnel
- Ensured that the office runs smoothly by assisting other office staff, filing correspondence, and assisting with queries
- Assisted with overseeing communications including faxing, telephones, email, and creating photocopies
- Utilized effective interpersonal relations and communication skills
- Perform other duties as required of Office Manager or supervisors
Education
Bachelor of Arts - Psychology
St. John's University
QueensDiploma -
Plano West Sr High School
Plano, TXSkills
- Familiarity with Microsoft Office Suite
- Typing WPM: 65
- Front Desk/Administrative Experience as a Customer Service Rep
- Excellent Organizational Skills
- Multitasking and Time-Management Skills
- Process Improvement
- Quality Control
- Written and Oral Communication Skills
- Detail-oriented
Volunteer Experience
- Children's Medical Center - (Dynacraft), 12/2022, Assisting with the decorating of Christmas trees.
- Children's Medical Center, Plano, TX, 05/2022, 07/2022, Catered to the Children's units in the hospital by organizing creative activities for the children while keeping the families educated about basic health information, Observed and reported patient complaints to the supervisor, Attended to other duties ascribed by the supervisor
- Masbia of Flatbush Soup Kitchen, Brooklyn, NY, 07/2018, 08/2018, Fed over 100 people during the four weeks while volunteering, Assisted with food preparation and distribution of meals to patrons, Provided friendly and attentive service, Followed all safety and sanitation policies when handling food and beverages to uphold proper health standards, Routinely cleaned work areas throughout each shift
References
Available upon Request
Timeline
Customer Service Representative (Work Study)
St John's University
08.2023 - 05.2024
Key Holder (Seasonal)
Stance Dept. Store
02.2023 - 08.2023
Salesclerk
Journeys, Stonebriar Centre
07.2021 - 07.2022
Sales Associate
Steve Madden, Galleria Mall
09.2019 - 12.2019
Customer Service Representative
Dean's Office, St. John's University
09.2018 - 05.2019
Office Student Aide
Main Office, Plano West Sr High School
08.2017 - 06.2018
Bachelor of Arts - Psychology
St. John's University
Diploma -
Plano West Sr High School