Jene' Blake

• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Maintained high levels of professionalism while interacting with customers via phone or email.
• Navigated through computer systems to review information and respond appropriately to callers.
• Collected deposits or payments and arranged for billing.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Send out month-to-date reports to the collection team to show daily activities.

• Processed re-credentialing applications for existing providers according to contractual requirements.
• Collaborated with internal teams regarding provider contracts and agreements.
• Completed enrollments into Medicaid, Medicare and private insurance plans.
• Served as a resource person for staff members seeking assistance in understanding complex regulatory requirements related to provider enrollment processes.
• Maintained detailed records of provider data in the credentialing database system.
• Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
• Assisted in the accreditation process by gathering and submitting required documentation.
• Conducted regular audits of credentialing files to ensure accuracy and completeness.

The position was originally a one-year contract and was extended for an additional two and a half years. After the contract ended, I relocated to South Carolina.

• Collected deposits or payments and arranged for billing.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Maintained a high level of professionalism when dealing with difficult customers.
• Promoted available products and services to customers during service, account management and order calls.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

This position ended due to COVID-19.

• Maintained a secure environment for the protection of guests' property and assets.
• Managed inventory and supplies to ensure materials were available when needed.
• Recognized by management for providing exceptional customer service.
• Generated daily, weekly, and monthly reports to close out day and meet objectives.
• Coded invoices to maintain organized and accurate records.
• Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
• Tracked income and expenses for business using accounting software.
• Completed end-of-day reconciliations of cash drawers and credit card transactions.
• Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
• Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
• Checked auditing discrepancies by reconciling cash drop and credit card transactions.
• Greeted arriving guests and checked them in to their rooms.

This position ended because I came across a better opportunity.

• Computed bills, collected payments and made change for guests.
• Provided excellent customer service while upholding company policies.
• Ensured that all safety regulations were followed according to company standards.
• Answered phones, responded to inquiries, and took messages.
• Inputted guest information into computer system accurately and securely.
• Kept records of room availability and guest accounts, manually or using computers.
• Addressed customer needs in a timely manner.
• Managed cash drawer responsibly throughout shift.
• Kept accurate records of guest transactions.
• Processed payments accurately and efficiently.

This position ended due to the property being sold, and closing down for good.