JENE TILLIS
St. Louis,Missouri
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Campus Operations Director
Every Childs Hope
08.2022 - Current
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervises 5 program/department directors and is responsible for the general operations of these programs and departments.
- Assumes responsibility for the administration of standards and procedures related to personnel, staff development, budget, and physical facilities.
- Assists program directors and in conjunction with the QA Department, ensures compliance with licensing, accreditation, and contractual standards and regulations.
- Participates as a member of the Senior Management Team and Executive Team of the Agency.
- Works with the ECH Administrative team to establish policies and procedures.
- Works with the CFO to develop annual budgets for each program/department
Area Director, Host Home Program
MISSOURI MENTOR NETWORK
11.2018 - 07.2022
- Directs and manages the operations of the largest Host Home program in Missouri CSS West Redwood Shared Living program
- Supervises the professional staff that support individuals with intellectual disabilities
- Ensures compliance with applicable state and federal standards
- Oversees the recruitment and retention department of the program
- Hire, screen and interview all positions for program
- Oversees Staff management including hiring, training, performance management, performance evaluations, employee safety and scheduling
- Program management including program planning, record retention, program team meetings, compliance, stakeholder relations, and incident reduction strategies
- Finance including billing and utilization, staffing, and growth
- Implement blueprint planning and strategy to grow business and serve more people
- Promotes relationships with families, case managers and other stakeholders; identifies opportunities by following industry trends and responding to payer need
- Oversaw the successful completion of the agency's bi-annual Department of Mental Health Certification for the program.
- Created and managed execution of store business plans to drive KPI results and maximize business opportunities.
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Determined performance benchmarks and completed ongoing evaluation of employee work.
Accreditation Manager/ Interim Program Manager
HUMAN SERVICES
08.2015 - 10.2018
- Supervised the St. Louis County Government school- based and community programs
- Supported project staff by facilitating compliance project logistics.
- Communicated relevant project information to superiors and internal stakeholders.
- Complied and reviewed regulatory and contractual requirements and accreditation standards to enforce standard policies and procedures.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- Managed changes to system and assessed security impact of those changes.
- Monitored the effectiveness of these programs by creating and developing new systems that resulted in a more efficient intake and assessment process for our customer base
- Initiated and maintained cooperative working relationships with various agency service providers, neighborhood organizations and other government entities
- Ensured data is gathered, recorded and tracked for service delivery.
- Alternate member of St
- Louis County Lean Steering Quality Improvement committee.
- Coordinated and lead the division in CARF Accreditation process.
Accreditation Manager
HUMAN SERVICES
08.2015 - 11.2017
- Advised management on compliance program implementation information strategies and how best to use new control
- Ensured proper communications across hierarchy with employees for timely addresses of employees' grievances, complaints and harassment allegations, promoting harmonious work environment
- Fostered partnerships with agencies, schools, businesses and universities
- Developed tools to collect and analyze data regarding quality and quantity of services provided, and the effectiveness of those services in meeting client needs
- Alternate member of St. Louis County Lean Steering Quality Improvement committee
- Developed and facilitated Management Information Sessions for SPARK Continuous Improvement Initiative with Strategy and Innovation department for St. Louis County government.
- Managed changes to system and assessed security impact of those changes.
- Supported project staff by facilitating compliance project logistics.
- Reviewed accreditation standards and evaluated compliance, identified challenges and proposed solutions.
- Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
- Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
- Addressed compliance issues by developing and implementing corrective action plans.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
- Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
Associate Director of Quality/Staff Development
WILLOWS WAY, INC
11.2012 - 07.2015
- Developed and implemented agency's quality assurance systems that support positive outcome goals, service standards and overall quality improvement in agency services
- Supervised agency's Training Coordinator and facilitated new-hire training schedule and classes
- Point person to lead internal investigations when abuse/neglect allegations were reported
- Administered the College of Direct Support curriculum and monitored progress of staff completing on-line classes
- Coordinated agency's preparations for accreditation reviews and compliance processes (CARF)
- Chairperson of agency's Human Rights Committee and ensured the agency met compliance in Human Rights standards for adults with disabilities.
Program Specialist, Prevention
JEWISH FAMILY & CHILDREN'S SERVICE
02.2012 - 11.2012
- Program
- Delivered program presentations to students of special school/main stream students, parents and teachers from pre-school- 12 grade and college level classes
- Developed and revised program materials and communication tools
- Marketed program to the community through job fairs and conferences
- Implemented state certification process to provide clock hour training to local and state wide day care providers on child abuse prevention
- Participated in CQI/ COA activities and completed appropriate program documentation for department.
Education
Masters of Science - Management
Fontbonne University
St. Louis, MissouriBachelor of Arts - Psychology
Oakwood University
Huntsville, AlabamaSkills
- Curriculum Planning and Implementation
- Operational Procedures
- Campus Operations
- Employee Performance Evaluations
- Effective Customer Communication
- Campus Life Development
- Business Operations
- Team Leadership
Additional Information
- AWARDS , Nominated for St. Louis County Government 1st Place Continuous Improvement Award 2018 Willows Way Inc. Employee of the Month Nominee April 2015 Missouri Alliance for Children and Families Employee of the Month April 2006/ April 2010/September 2010 Willows Way Inc., Team of the Month July 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Campus Operations Director
Every Childs Hope
08.2022 - Current
Area Director, Host Home Program
MISSOURI MENTOR NETWORK
11.2018 - 07.2022
Accreditation Manager/ Interim Program Manager
HUMAN SERVICES
08.2015 - 10.2018
Accreditation Manager
HUMAN SERVICES
08.2015 - 11.2017
Associate Director of Quality/Staff Development
WILLOWS WAY, INC
11.2012 - 07.2015
Program Specialist, Prevention
JEWISH FAMILY & CHILDREN'S SERVICE
02.2012 - 11.2012
Masters of Science - Management
Fontbonne University
Bachelor of Arts - Psychology
Oakwood University
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