Jene' Vann
Acworth,Georgia
Summary
Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle multiple claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with and communicate with other establisments to gain details for processing claims. Motivated claim adjuster specialist specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
26
26
years of professional experience
Work History
Claims Adjuster, Automobile and Casualty
State Farm Mutual Automobile Insurance Company
11.2013 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Documented all investigation activity and presented reports to management.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Resolved complex, severe exposure claims using high service oriented file handling.
Shipping and Receiving Coordinator
Soffee
05.2011 - 09.2013
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Personnel Administration Specialist
Serco-NA, Inc
10.2007 - 10.2011
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits for military units.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
- Researched options and mandates to enable proper implementation of personnel procedures.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Shipping Supervisor
Tacoma Screw Products
06.1997 - 06.2007
- Pulled, verified, and packaged items for shipment.
- Supervised shipping team of 3 employees.
- Managed shipping and receiving activities for company with over 100 orders processed daily.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected loading operations for improvements in efficiency and safety.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Lead team of 3 employees packaging, palletizing and shipping up to 200 boxes per day.
Education
High School Diploma -
Henry Foss High School
Tacoma, WA06.1997
Skills
- Accident Scene Investigations
- Promotions Programs
- Negotiation and Mediation Skills
- Verify Data
- Valuation Knowledge
- Claims Negotiation
- File Auditing
- Claims Investigations
- Examine Reports
- Property Adjusting
- Automobile Claims Specialist
- Rules of Evidence
- Microsoft Word
Timeline
Claims Adjuster, Automobile and Casualty
State Farm Mutual Automobile Insurance Company
11.2013 - Current
Shipping and Receiving Coordinator
Soffee
05.2011 - 09.2013
Personnel Administration Specialist
Serco-NA, Inc
10.2007 - 10.2011
Shipping Supervisor
Tacoma Screw Products
06.1997 - 06.2007
High School Diploma -
Henry Foss High School
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