Jenea Adams
Bloomington,CA
Summary
Creative customer service professional with 14 years of experience. Dedicated to consistently surpassing service goals with unparalleled support for customer needs. Able to smoothly manage both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Good listening skills and the ability to retain new information quickly.
Overview
14
14
years of professional experience
Work History
Customer Care Specialist
YRC Freight- Yellow Corp
2018.06 - 2023.07
- Scheduled pickups, provided shipping rate quotes and tracking information for existing shipments.
- Verified accuracy of customer account information and updated when necessary.
- Responded to over 80 inquiries a day via email and phone, in call center environment, to promptly provide problem resolution.
- Assisted customers with billing discrepancies, and payment processing.
- Communicated directly with servicing terminal P&D/ line-haul dispatch to provide accurate information to customers.
- Met daily customer service quotas with focus of quality.
- Conduct comprehensive training to employees entering department.
Oder Clerk/Account Manager
FTDI
2015.11 - 2018.03
- Data entry related to 3PL retail and drop ship orders by allocating inventory.
- Printed orders and labels for warehouse.
- Assisted warehouse personnel with locating lost merchandise using inventory analysis.
- Answered customer email and phone inquiries.
- Prepared spreadsheets for management production meetings.
- Scanned documents for accurate filing.
Office Manager
Partain's Transmission
2009.07 - 2015.02
- Built and discussed quotes and work orders for auto repair jobs with potential customers.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and monitored office budgets using Quickbooks.
- Coordinated with vendors to purchase necessary parts in a timely manner to ensure proper inventory control.
- Assisted with payroll processing.
- Handled cash and checks for banking deposits.
- Accounts payable/ receivable.
Education
MS EXCEL LEVEL 1 & 2/ EMAIL ETIQUETTE -
San Bernardino Adult School
San Bernardino, CA2017
HIGH SCHOOL DIPLOMA -
CHSPE
San Bernardino2008
Skills
- MS Word & Excel
- Typing proficiency 50 WPM
- 10-key
- Empathy & Professionalism
- Attention to detail
- Multi-tasking
- Payment processing
- Leadership
- Trainer
- LTL & freight volume operations
- Salesforce
- Alorica
- Oracle
- Transportation management system
- SKEL
- AS-400
Timeline
Customer Care Specialist
YRC Freight- Yellow Corp
2018.06 - 2023.07
Oder Clerk/Account Manager
FTDI
2015.11 - 2018.03
Office Manager
Partain's Transmission
2009.07 - 2015.02
MS EXCEL LEVEL 1 & 2/ EMAIL ETIQUETTE -
San Bernardino Adult School
HIGH SCHOOL DIPLOMA -
CHSPE
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