Jenea Clark
2837 Chapel Hill Rd,NC
Summary
Dedicated and technically skilled business professional with more than ten years of banking, telecommunication, administrative support and sales skill set developed through experience. Offer advanced computer skills in MS Office Suite and other applications/systems certified.
Overview
4
4
years of professional experience
Work History
Junior Fraud Analyst (BMO Harris Bank N.A)
The Salem Group
11.2023 - 11.2024
- Assist personal and business account holders with compromised accounts
- Fraud cases include identity theft, account takeover, check fraud, credit card fraud, online banking fraud, imposter fraud, internet scams, zelle fraud, unauthorized account openings
- Assisted customers with opening new accounts, closing and restricting compromised accounts
- Resetting online banking credentials restricting online banking
- Read disclosures and explained the bank’s fraud process with empathy and thoroughness
- Operated systems like TYSYS, Fidelity, compass, fiserv, Vcas (visa card member system), Titan, NICE, Cysco jabber
- Followed compliance and procedures
- Help mitigate risk by analyzing any potential risks related to policies procedures and regulations
- Job level 5 provided a range of routine services to customers and other employees under minimum supervision but normally under guidance
Fraud Claims Specialist III
TD BANK
07.2022 - 04.2023
- Assist personal and business account holders with compromised accounts
- Fraud cases include identity theft, account takeover, check fraud, credit card fraud, online banking fraud, imposter fraud, internet scams, zelle fraud, unauthorized account openings
- Assisted customers with opening new accounts, closing and restricting compromised accounts
- Resetting online banking credentials restricting online banking
- Read disclosures and explained the bank’s fraud process with empathy and thoroughness
- Operated systems like TYSYS, Fidelity, compass, fiserv, Vcas (visa card member system), Titan, NICE, Cysco jabber
- Followed compliance and procedures
- Help mitigate risk by analyzing any potential risks related to policies procedures and regulations
- Bank regulations Reg CC, Reg Z, Reg E, UDAAP, UAR
- Thoroughly input data for case systems for each fraud case and attention to detail
- Job level 5 provided a range of routine services to customers and other employees under minimum supervision but normally under guidance
- Able to communicate the hard to understand information in terms that customer can understand and deliver need to know information as it relates to regulations
Customer Account Specialist
ALLY FINANCIAL
09.2021 - 05.2022
- Inbound contact center for customers that have personal accounts that are interest bearing with cd’s, IRA’s, Custodial accounts
- I received inbound calls from customers on the west coast and midwest, and east coast
- 50-80 in bound calls, higher depending on service levels
- I helped with banking account details such as, transaction details, limit increases, statements, balanced, dispute unauthorized transactions, daily banking questions
- All while keeping the customer's experience in mind and delivering excellent service
- Quoted interest rates based in the current rates available, renewed cd’s, started new cd accounts, transferred money in to cd’s
Fraud Claims Specialist II
WELLS FARGO
07.2020 - 07.2021
- Assisted customers with debit card fraud only filed claims, open and closed cards
- Placed outbound calls to customers when their card is locked by the bank
- All while keeping the customer's experience in mind and delivering excellent service
- Inbound and Outbound fraud claims
- Utilized one system that allows for filing of claims and report referrals needed to identify and solve different types of fraudulent occurrences
- Suspected ATO, Kiting, Identity theft, Stolen cards, money laundering etc
Education
High School Diploma -
Andrew Jackson Senior High
Jacksonville, FLBusiness Office Administration Vocation Completion -
Jacksonville Job Corps
Jacksonville, FLMicrosoft Office Suite Certification -
Jacksonville Job Corps
Jacksonville, FLSkills
- Office Management
- Records Management
- Type 51 WPM
- Cash handling POS system
- Fraud Operations
- Sales
- Report & Document Preparation
- Front Office Management
- Banking
- Soft Skills
- Meeting & Event Planning
- Inventory Management
- Excellent Communication and Interpersonal Skills
- Customer Retention/Recruitment
- Team Leading
Timeline
Junior Fraud Analyst (BMO Harris Bank N.A)
The Salem Group
11.2023 - 11.2024
Fraud Claims Specialist III
TD BANK
07.2022 - 04.2023
Customer Account Specialist
ALLY FINANCIAL
09.2021 - 05.2022
Fraud Claims Specialist II
WELLS FARGO
07.2020 - 07.2021
High School Diploma -
Andrew Jackson Senior High
Business Office Administration Vocation Completion -
Jacksonville Job Corps
Microsoft Office Suite Certification -
Jacksonville Job Corps
Similar Profiles
Kyara WorthyKyara Worthy
Junior Security Analyst at The Salem GroupJunior Security Analyst at The Salem Group
Mónica IrizarryMónica Irizarry
AML- Junior Fraud Analyst at Salem Group - Assignment: BMOAML- Junior Fraud Analyst at Salem Group - Assignment: BMO
ASHISH MAHETAASHISH MAHETA
Sr.Manager- Purchase & Business Devlopment at Suvjay Industries India LLP (Al Salem Group, UAE)Sr.Manager- Purchase & Business Devlopment at Suvjay Industries India LLP (Al Salem Group, UAE)
Judy Kate KempfJudy Kate Kempf
Equine Caretaker at Hooves To WisdomEquine Caretaker at Hooves To Wisdom
Sofia AubreySofia Aubrey
Nursing Assistant I at UNC Medical Center Transplant 5 WestNursing Assistant I at UNC Medical Center Transplant 5 West