Jenea Dickerson

• Operate a multi-line telephone console to relay incoming, outgoing, and intra-system calls, including long distance and international calls
• Record and deliver messages in a timely manner for all Firm personnel
• Greet all Firm visitors, including clients, attorneys, applicants, and maintenance/repair persons and direct visitors to the appropriate attorney or staff member in accordance with Firm policies and procedures
• Maintain accurate listing of all visitors and ensure visitor names are promptly entered in building security database
• Schedule conference rooms and coordinate all necessary arrangements for catering, audio-visual, security and other requests through the Meeting Center application and assist other personnel with using the application
• Answer Firm visitor's questions
• Assign visiting attorney offices and send out daily announcement
• Follow standard security policies and procedures in coordination with building security

● Provide executive-level administrative support to the Director and Deputy Director of National Engagement, ensuring efficient calendar management, meeting coordination, and travel logistics.

● Draft, edit, and prepare high-priority communications, reports, presentations, and briefings, ensuring timely delivery and alignment with organizational goals.

● Review and refine administrative policies and procedures to optimize office operations, enhancing overall efficiency.

● Manage office supplies, inventory control, and vendor relationships, streamlining procurement processes and ensuring cost-efficiency.

● Serve as the primary point of contact for internal and external stakeholders, maintaining effective communication channels across FAA divisions.

● Plan and execute large-scale events, conferences, and meetings, ensuring flawless logistics and adherence to timelines.

● Coordinate complex project timelines and track deliverables, ensuring all milestones and deadlines are met with precision.

● Maintain a secure and organized filing system, handling confidential and classified information with utmost discretion.

● Lead monthly Admin Support Team meetings to foster communication, knowledge-sharing, and workflow improvements.

● Supported senior executives with complex calendar management, prioritizing high-level engagements and resolving scheduling conflicts across multiple time zones.

● Coordinated domestic and international travel arrangements, including visa applications, itineraries, and logistics for executive business trips.

● Crafted and reviewed internal and external correspondence, ensuring clarity, professionalism, and alignment with corporate standards.

● Managed executive email correspondence, adjusted meetings based on changing priorities, and ensured timely responses to client inquiries.

● Monitored and tracked travel and office expenses, utilizing DTE Expense software for accurate reporting and timely reimbursements.

● Organized and facilitated high-profile client events, dinners, and meetings, ensuring exceptional service and client satisfaction.

● Cultivated strong professional relationships with clients and internal teams, contributing to the organization’s business development efforts.

● Excelled in a fast-paced, deadline-driven environment, consistently maintaining organization and attention to detail across competing tasks.

● Led a team of eight staff members, providing coaching, training, and mentorship to improve overall team performance and service delivery.

● Managed reservations for conference rooms, office spaces, and workstations, optimizing workspace utilization for internal clients.

● Served as the primary point of contact for executive support, ensuring seamless coordination for high-profile meetings and events.

● Responded to leadership emails and inquiries within a 15-minute to 1-hour window, ensuring rapid issue resolution and exceptional customer service.

● Managed the One Team email inbox, assigning tasks to team members and ensuring efficient workload distribution.

Developed and implemented Standard Operating

Procedures (SOPs) for the One Team staff, enhancing operational efficiency and consistency

● Oversaw logistics for conferences and meetings, ensuring all facilities were equipped and operational for large-scale events.

● Entered and tracked Service Desk tickets for technical issues related to conference rooms, office workstations, and equipment.