Summary
Overview
Work History
Education
Skills
Timeline
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Jenea Roberson

Boston,MA

Summary

Attentive and adaptable Housing Officer skilled in effective property management. Expert in fulfilling legal and contractual obligations to tenants and leaseholders. History of success in demanding environments. Proven professional with experience in delivering key housing management services with relevant legislation and regulation. Exceptional partner to housing team, promoting tenant participation and community development initiatives. Dedicated to improving organization's current position and long-term financial stability. Experienced Housing Coordinator with background in managing residential facilities and coordinating housing assignments. Demonstrated strengths include problem-solving skills, strong customer service, and ability to thrive in fast-paced environments. Proven record of fostering community engagement among residents while ensuring adherence to housing policies. Have positively impacted previous workplaces by streamlining processes and improving resident satisfaction.

Overview

3
3
years of professional experience

Work History

Housing Coordinator

Elliot Community Human Services
Boston, MA
08.2023 - 09.2024
  • Assisted with the development and implementation of housing policies and procedures.
  • Organized and maintained accurate records of housing contracts, leases, and rental agreements.
  • Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
  • Collaboratively develop and implement needs assessments and action plans with clients that improve their success in sustainable housing.
  • Maintain client records, document progress setbacks, collateral contacts, and additional assessments within the Elliot database, eHana.
  • Forge and maintain positive, productive working relationships with community members and coalitions.
  • Advocate to ensure that client interactions services and interventions are as person centered, strength based, recover oriented as possible.

Receptionist/Patient Support

Temple Israel-city-ny
Roxbury, MA
06.2022 - 09.2023
  • Acts as the face of the congregation.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Greeted visitors and provided them with assistance.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Harm Reductionist/Patient Coordinator

Boston Medical Center
Boston, MA
01.2022 - 09.2023
  • Assisted with the development of efficient office procedures for improved workflow.
  • Prepared patient charts prior to visits as well as updated records after each visit.
  • Maintains hospital financial information confidentially, in accordance with all hospital policy, and any state and federal regulations, such as the HIPAA Privacy & Security Standards.
  • Screen clients for eligibility for direct and support services, and refer clients to needed services, such as mental health housing, crisis, and employment.
  • Maintain documentation of all client encounters and complete reporting requirements according to organization standards.
  • Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
  • Ensured all paperwork related to patient care was completed accurately and timely.

Access Coordinator

New England Baptist Hospital
Roxbury, MA
01.2022 - 01.2023
  • Provided support in the creation of reports, forms and queries.
  • Monitored user access rights to ensure security compliance.
  • Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
  • Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.
  • Instructs patients and obtains signatures on consent forms, financial forms, and other documents required by the clinical department; distributes documents to patients, scans, processes, and records receipt of all documents collected during the registration encounter.

Education

Some College (No Degree) - Allied Health

Bunker Hill Community College
Charlestown, MA

Some College (No Degree) - employee operations

Operation Able
Boston, MA

Skills

  • Case Management
  • Tenant rights
  • Affordable housing
  • Social Services
  • Lease administration
  • Referrals and networking
  • Microsoft Word, Excel, PowerPoint, etc
  • Always find a solution that is satisfactory and promotes a professional image
  • Develop strong, professional working relationships
  • Ability to manage multiple requests and prioritize
  • Remembering pertinent details
  • Documentation Management
  • Clerical Support
  • Relationship Building
  • Task Prioritization
  • Reliability
  • Community Outreach
  • Multitasking

Timeline

Housing Coordinator

Elliot Community Human Services
08.2023 - 09.2024

Receptionist/Patient Support

Temple Israel-city-ny
06.2022 - 09.2023

Harm Reductionist/Patient Coordinator

Boston Medical Center
01.2022 - 09.2023

Access Coordinator

New England Baptist Hospital
01.2022 - 01.2023

Some College (No Degree) - Allied Health

Bunker Hill Community College

Some College (No Degree) - employee operations

Operation Able

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Jenea Roberson