Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Kudos
Timeline
Generic

Jenean Hoban

Soap Lake,WA

Summary

Dynamic and dedicated Medical Assistant with a proven track record at Grove Street Family Clinic, enhancing patient satisfaction through effective communication and meticulous record-keeping. Skilled in appointment scheduling and patient education, I consistently improved clinic efficiency and fostered a compassionate environment, ensuring optimal care and support for diverse patient needs.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

21
21
years of professional experience

Work History

Professional Dog Bather

Chelsea's Paw Spa
12.2020 - 06.2025
  • Performed thorough bathing and grooming of dogs to enhance cleanliness and presentation.
  • Ensured proper handling of various dog breeds during washing and drying processes.
  • Maintained high standards of hygiene by sanitizing grooming tools and equipment after each use.
  • Assisted in developing efficient bathing workflows to improve overall service delivery times.
  • Trained new staff on safe bathing techniques and best practices for animal care.
  • Monitored the condition of pets before, during, and after grooming sessions to ensure safety and comfort.
  • Provided exceptional customer service by communicating effectively with pet owners about their dog's needs and care.
  • Reduced wait times for appointments through effective time management skills and efficient use of resources.
  • Ensured accurate record-keeping for all dogs under care, including any medical or behavioral issues that may impact service delivery.
  • Assisted in training new hires on best practices for dog bathing techniques, contributing to an overall improvement in team performance.
  • Provided exceptional customer service by actively listening to client concerns and addressing their pet''s specific needs during the bathing process.
  • Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
  • Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
  • Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
  • Communicated effectively with team members, fostering a collaborative atmosphere that prioritized the well-being of each pet served.
  • Conducted regular equipment maintenance checks to ensure safe and efficient operation of bathing stations, leading to fewer disruptions in daily workflow.
  • Promoted a calming environment during baths by utilizing gentle handling techniques, reducing stress levels for both dogs and pet owners.
  • Demonstrated knowledge of various breed-specific grooming requirements, ensuring proper care for each individual dog.
  • Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
  • Complied with all relevant regulations governing animal care facilities, including proper disposal of waste materials and adherence to mandated grooming standards.
  • Enhanced customer satisfaction by providing thorough dog bathing services tailored to each pet''s unique needs.
  • Increased efficiency in the bathing process by implementing a streamlined system for organizing and managing supplies.
  • Maintained a clean and sanitary work environment, adhering to strict hygiene standards for the safety of both pets and staff members.
  • Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Documented animals' weight, size and condition in computer system for review by senior staff.

Medical Assistant

Grove Street Family Clinic
11.2007 - 10.2009
  • Assisted in patient intake processes, ensuring accurate collection of medical histories and insurance information.
  • Coordinated appointment scheduling, optimizing clinic workflow and improving patient access to care.
  • Managed electronic health records, maintaining data integrity and confidentiality in compliance with regulations.
  • Conducted routine laboratory tests and procedures, ensuring adherence to safety protocols and quality standards.
  • Educated patients on treatment plans and medication instructions, enhancing understanding of healthcare options.
  • Oversaw training programs for new staff, fostering a collaborative environment and promoting best practices in patient care.
  • Implemented process improvements that streamlined administrative tasks, reducing wait times for patients significantly.
  • Led quality assurance initiatives, evaluating clinic operations to enhance service delivery and patient satisfaction.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.

Medical Assistant

Seattle Cancer Care Alliance
08.2006 - 02.2007
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Improved clinical workflow with introduction of electronic health records system.
  • Assisted in patient intake processes, ensuring accurate collection of medical histories and insurance information.
  • Educated patients on treatment plans and medication instructions, enhancing understanding of healthcare options.
  • Implemented process improvements that streamlined administrative tasks, reducing wait times for patients significantly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.

Medical Assistant

Community Health Care
07.2004 - 12.2004
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Coordinated appointment scheduling, optimizing clinic workflow and improving patient access to care.
  • Managed electronic health records, maintaining data integrity and confidentiality in compliance with regulations.
  • Conducted routine laboratory tests and procedures, ensuring adherence to safety protocols and quality standards.
  • Oversaw training programs for new staff, fostering a collaborative environment and promoting best practices in patient care.
  • Led quality assurance initiatives, evaluating clinic operations to enhance service delivery and patient satisfaction.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Measured patient spirometry.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Improved clinical workflow with introduction of electronic health records system.
  • Assisted in patient intake processes, ensuring accurate collection of medical histories and insurance information.
  • Educated patients on treatment plans and medication instructions, enhancing understanding of healthcare options.
  • Implemented process improvements that streamlined administrative tasks, reducing wait times for patients significantly.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Measured patient pulse oximetry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Implemented care and efficiency improvements to support and enhance office operations.

Education

Associate of Science - Medical Assisting

Eton Technical Institute
Everett, WA
10-2000

Skills

  • Dog grooming techniques
  • Animal behavior monitoring
  • Customer service excellence
  • Time management
  • Record-keeping accuracy
  • Effective communication skills
  • Calming techniques for pets
  • Strong communication skills
  • Empathy for animals
  • Client education on pet care
  • Team collaboration skills
  • Gentle handling
  • Patience and calmness
  • Efficient drying methods
  • Shampoo and conditioner selection
  • Patience and empathy
  • Appointment scheduling
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Attention to detail
  • Problem-solving abilities
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Animal care
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Behavioral observation
  • Animal Behavior Understanding
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Customer communication
  • Verbal and written communication
  • Relationship building
  • Team building
  • Housekeeping duties
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Work prioritization
  • Animal health monitoring
  • Task prioritization
  • Appointment scheduling efficiency
  • Stress reduction techniques
  • Inventory management
  • Staff training and development

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Supervised team of 8 staff members.

Interests

  • Baking
  • Blogging/Vlogging
  • I enjoy helping others and giving back to the community
  • Watching Movies and TV Shows Especially old Black and white movies
  • I like trying new recipes and food trends
  • Camping
  • I enjoy cooking for friends and family gatherings
  • Reading
  • Cooking
  • Creative Writing as well as writing Poetry

Kudos

I implemented the Kudos Award which was given to staff who were witnessed going above and beyond, who were giving patients outstanding care.

I was seen performing in this way and given this Award. Which was a Kudos Bar and a small piece of paper explaining the award.

I was also awarded the Medical Assistant of the Year for Snohomish County in 2004!

This was such an honor as it is was an award that came from an accumulation of all the smaller awards given by coworkers throughout the year. The Award prize was throwing the first pitch at a baseball game and having my picture put in the newspaper. I was so honored ans touched.


Timeline

Professional Dog Bather

Chelsea's Paw Spa
12.2020 - 06.2025

Medical Assistant

Grove Street Family Clinic
11.2007 - 10.2009

Medical Assistant

Seattle Cancer Care Alliance
08.2006 - 02.2007

Medical Assistant

Community Health Care
07.2004 - 12.2004

Associate of Science - Medical Assisting

Eton Technical Institute

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Jenean Hoban