JENEBA WILLIAMS

I work as a hospital registrar, and my main job is to register and admit patients using the Epic system. I make sure all their information is correct; things like demographics, insurance, and contact details. So everything is accurate for their care and for billing.

Managed patient inquiries and concerns, ensuring high levels of satisfaction and support.

• Managing and maintaining student records, including enrollment, attendance, and grades.
• Processing student registration and scheduling.
• Answering phone calls and responding to inquiries from students, parents, and staff.
• Assisting with administrative tasks, such as filing, data entry, and photocopying.
• Coordinated school events and activities while maintaining organized equipment and information.
• Providing support to teachers and staff members as needed.
• Collaborating with other school departments, such as the principal's office and guidance counselors, to ensure smooth operations.

• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Reconciled cash drawer and resolved discrepancies.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Assisted customers with compromised debit cards and issued new credentials.
• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
• Educated customers on the use of banking websites and mobile apps.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Maintained effective schedule balance between rest periods, active play and instruction.
• Taught children to organize toys, wash hands and share by leading by example.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent the spreading of germs.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Met with parents about daily activities, positive developments and issues.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Monitored entrances and exits to maintain safety and organized environments.
• Cared for children ages 1 to 10 in nurturing and age-appropriate way.
• Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.

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• Developed strong customer relationships through effective communication and active listening techniques.
• Executed sales strategies to maximize product exposure and increase customer engagement.
• Collaborated with cross-functional teams to streamline sales processes and enhance operational efficiency.
• Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and retention.
• Trained new associates in sales techniques, product knowledge, and customer service best practices.