Jenedra Walker

Served the general public by providing excellent customer service for Social Securities National 800 number. Provided beneficiaries with information about eligibility and benefits being paid under all programs administered by SSA. Responded to inquiries regarding Social Security numbers and cards for many beneficiaries. Handled a wide range of inquirers, with differing levels of program knowledge and temperaments, using compassion and understanding to provide them with excellent service.

Provided great customer service for incoming college students for many different walks of life into College university. Navigated communicating effectively by working with different components within the university to assist callers. Understood and applied procedures recognized within the education system to provide assistance answering general college questions like how to transfer to a university.

Greeted incoming customers and directed them in the right direction. Assisted loss prevention manager with stoping retail theft. Worked with local police enforcement to safely and efficiently prevent theft. Working with many different components within the company to practice cite safety.