Jenee Broggi-Taylor
Wasilla
Summary
Developed robust skills in process improvement and team leadership within dynamic and fast-paced environment. Seeking to transition into new field where exceptional organizational abilities and focus on efficiency can drive success. Proven track record in fostering productivity and enhancing operational workflows.
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
3
3
years of professional experience
Work History
Operations Manager
Tommy's Burger Stop
01.2025 - 07.2025
- Assisted in optimizing daily operations through process evaluation and task prioritization.
- Supported team members by learning operational procedures and providing necessary training on tools.
- Implemented safety protocols to enhance workplace security and compliance with organizational standards.
- Collaborated with departments to streamline communication and improve workflow efficiency.
- Maintained accurate inventory records using enterprise resource planning (ERP) systems for better resource management.
- Developed standard operating procedures to ensure consistent execution of tasks across teams.
- Conducted research on best practices to recommend improvements in operational processes and customer service.
- Participated in team meetings to contribute ideas aimed at enhancing overall productivity and employee engagement.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Bartender Shift Manager
Matanuska Brewing Company
10.2022 - 09.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
- Polished glassware, bussed tables, and removed debris to keep customer areas clean.
Education
GED -
Beau Chene High School
Arnaudville, LASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Operations oversight
- Customer relationship management
- Goal setting
- Client relationships
- Inventory control
- Project management abilities
- Client relations
- Continuous improvements
- Workforce management
- Superb time management skills
- Onboarding and orientation
- Delegation
- Cost reduction
- Unsurpassed work ethic
- Purchasing and procurement
Timeline
Operations Manager
Tommy's Burger Stop
01.2025 - 07.2025
Bartender Shift Manager
Matanuska Brewing Company
10.2022 - 09.2023
GED -
Beau Chene High School
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