Overview
Work History
Education
Skills
Timeline

Jenee Johnson

Ventura,CA

Overview

5
5
years of professional experience

Work History

Lead Medical Receptionist

Primary Medical Group
09.2019 - Current
  • Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
  • Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
  • Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
  • Streamlined check-in processes for clients, resulting in reduced wait times and improved overall experience.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Completed clerical duties and tasks for clinic administration.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Referred and screened patients to make best use of resources, triage staff, and serve community members.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and displaying excellent teamwork skills.
  • Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
  • Participated in ongoing professional development opportunities relevant to the role of Lead Medical Receptionist.
  • Effectively communicated appointment reminders to patients through phone calls or email notifications, contributing to a decrease in noshows.
  • Assisted in the training and development of new reception staff members, increasing office efficiency and cohesion.
  • Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
  • Increased patient satisfaction by promptly resolving any concerns or issues related to appointments or billing matters.
  • Improved overall office organization by implementing a comprehensive filing system for patient records.
  • Enhanced patient experience by streamlining check-in processes and maintaining accurate records.
  • Reduced wait times for appointments through efficient scheduling and coordination with medical staff.
  • Displayed flexibility in accommodating last-minute schedule changes while maintaining orderliness within the practice.
  • Facilitated effective appointment management with the use of advanced medical software programs.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Supported office staff and operational requirements with administrative tasks.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Education

Certificate - Medical Assisting

Santa Barbara Business College - Bakersfield, Ventura, CA
05.2019

Skills

  • Front Desk Operations
  • HIPAA Compliance
  • Office Administration
  • Patient Scheduling
  • Patient Registration
  • Insurance Verification
  • Appointment management
  • Document Management
  • Microsoft Office
  • Reminder calls
  • Electronic Medical Records
  • HIPAA Guidelines
  • Medical Terminology
  • Documentation
  • Paperwork coordination
  • Appointment Scheduling
  • Payment Collection
  • Telephone Etiquette
  • Workflow Optimization
  • Records Management
  • Appointment Setting
  • Proficient in Software
  • Mail Management
  • EMR / EHR
  • Customer Service
  • Problem-Solving
  • Time Management
  • Collaboration and Teamwork
  • Adaptable and Flexible
  • Critical Thinking
  • Organization and Time Management
  • Cash Handling
  • Relationship Building
  • Flexible Schedule
  • Computer Proficiency
  • Data Entry
  • Office Management
  • Staff Leadership
  • Calendar and Appointment Management
  • Payment Scheduling and Collection
  • Data Entry Software

Timeline

Lead Medical Receptionist - Primary Medical Group
09.2019 - Current
Santa Barbara Business College - Bakersfield - Certificate , Medical Assisting

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Jenee Johnson