Jenee Lacy
Arlington,TX
Summary
To utilize prior work experience and training to secure a career with a focus on Client Relations/ Customer Service in order to meet and exceed agency performance goals.
Overview
12
12
years of professional experience
Work History
Manager
GPM Investments
07.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Circle K
03.2017 - 03.2022
- Greet customers, run the register, cashier
- Maintain store appearance and provide fast and friendly service
- Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service
- Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards.
Cashier/Assistant Manager
Family Dollar
06.2012 - 04.2014
- Accurately processes a high volume of daily transactions in a fast paced environment servicing a diverse consumer base
- Greets customers as the first point of contact providing them information and/or services
- Arranges and assembles products for maximum visual appeal and increased accessibility
- Assists with maintaining store inventory including restocking, auditing, and assessing consumer demands to anticipate long and short term needs
- Adapts to varying demands, troubleshooting during financial transactions that require the use of specific codes, coupons, multiple forms of payment, price differentials, etc
- Regulates the acquisition of age-restricted merchandise through positive identification verification
- Trains and assists in the training and development of new employees as they become integrated into the team
- Reports necessary information regarding customer concerns and commendations to the appropriate department supervisor or management representative.
Education
Associates Degree - Business Management
Eastfield College DCCCD
Mesquite, TX09.2024
High School Diploma -
W W Samuel High School
Dallas, TX12.2006
Skills
- 6 Year Team Lead Experience
- Excellent Troubleshooting Ability
- 14 Years Customer Service
- Customer Satisfaction Knowledge
- Exceptionally Computer Literate
- Microsoft Office
- Multitask Oriented
- Conflict Resolution
- Excellent Verbal and Written Communication
- All Microsoft Windows Versions
- Quality Control
- Strong Analytical Skills
- Training and Education
- Data Entry
Professionalreferences
- Anissa Arrnett, 469-867-9808
- Tesha Shannon, 469-765-6334
Professionalassociations
JROTC, 2004
Timeline
Manager
GPM Investments
07.2023 - Current
Manager
Circle K
03.2017 - 03.2022
Cashier/Assistant Manager
Family Dollar
06.2012 - 04.2014
High School Diploma -
W W Samuel High School
Associates Degree - Business Management
Eastfield College DCCCD