JE’NEE PARKS
Lithonia,GA
Summary
Experienced professional support specialist with a talent for providing exceptional client assistance and resolving complex issues. Demonstrated ability to collaborate effectively with teams, adapt to changing needs, and consistently achieve results. Skilled in troubleshooting, communication, and conflict resolution, with a reputation for reliability, problem-solving, and a customer-centric approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Lead
Centurion Lounge (Sodexo)
01.2024 - Current
- Making and organizing the bar schedules.
- Oversaw beverage stock levels and reordering weekly.
- Managed comprehensive beverage inventory.
Bartender
Delta Sky Club (Sodexo)
10.2018 - 01.2024
- Managed bar operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored junior bartenders on cocktail preparation and customer interaction.
- Developed creative drink menus, enhancing guest experiences and driving repeat visits.
Support Specialist
Sutherland Global
03.2013 - 10.2018
- Provided technical support for software applications, resolving user issues efficiently.
- Collaborated with cross-functional teams to enhance customer service processes and procedures.
- Trained new staff on system usage and troubleshooting techniques to improve team performance.
Education
High School Diploma -
Lakenheath High School
06.1995
Skills
- Workplace hazard management
- Workforce scheduling management
- Staff development
- Time allocation planning
- Customer engagement
- Virtual assistance
- Customer support services
- Customer relationship management
- Effective team leadership
- Strategic decision-making
Certification
- Certified Licensed Cosmetologist, House Of Heavilin Beauty School - 2003
Timeline
Bar Lead
Centurion Lounge (Sodexo)
01.2024 - Current
Bartender
Delta Sky Club (Sodexo)
10.2018 - 01.2024
Support Specialist
Sutherland Global
03.2013 - 10.2018
High School Diploma -
Lakenheath High School
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