Jenee Polk
Garland,TX
Summary
Versatile leader and innovative management professional skilled at seeing the "big picture". Results-driven and resilient in developing teams while improving processes and increasing productivity with 10+ years of experience applying exceptional planning and problem-solving abilities. Servant leader values, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Operations Manager
Chime Solutions
Dallas , TX
08.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Raised property accuracy and accountability by creating new automated tracking method.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Analyzed and reported on key performance metrics to senior management.
Senior Trainer
Chime Solutions
Dallas , Texas
10.2020 - Current
- Analyzed training, agent outcomes and course delivery metrics to produce reports for senior management and client leadership teams.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Chaired staff and monthly management meetings, communicating current progress towards training goals to staff and senior management.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
Catering Manager
Mughlia Enterprises
Dallas , TX
09.2017 - 09.2020
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Hired and trained both permanent and temporary staff members.
- Increased kitchen efficiency 5% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Operations Manager
TrueCare24.com
San Francisco , CA
01.2020 - 08.2020
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Pharmacy Technician
Alorica
Phoenix , AZ
01.2016 - 05.2017
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Behavioral Health Technician
Jewish Family & Children's Services
Glendale , AZ
08.2013 - 01.2016
- Performed client intake procedures according to internal standards.
- Attended therapeutic educational group meetings and supported patients with guidance from Psychiatrist and Psychologists.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Prepared and submitted more than 100 daily billing and treatment reports.
High Needs Case Manager
Southwest Network
Peoria , AZ
02.2009 - 04.2015
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Exceeded goals through effective task prioritization and great work ethic.
Education
No Degree - Financial Coach Certification
United Way
Phoenix, AZBachelor of Arts - Psychology, Family & Consumer Science, English Lit
Lamar University
Beaumont, TX12.2008
Skills
- Employee Interviewing, Orientation, and Onboarding
- Quantitative Analysis
- Planning and Implementation
- Problem Anticipation and Resolution
- Staff Training & Management
- Records Organization and Management
- Process Improvement Strategies
- Client Relations
- Salesforce
- Microsoft Office 365
- Google Suite
- Quickbooks
Accomplishments
- Encouraged cohesion among varying departments, including recruiting, quality assurance, WFM, & operations to reduce attrition and boost overall efficiency
- Successful collaboration with cross functional teams to understand budgetary concerns, client feedback, and ongoing goals.
- Expert in pulling reports, data analysis and creating of pivot tables, graphs, and charts to conducting continual education classes while being the liaison between varying departments.
- Identified technology that made it easier to collaborate with staff and create plans of action. This app not only provided a platform for nurses to provide feedback, it also tracked hours worked, and provided payment.
Timeline
Operations Manager
Chime Solutions
08.2022 - Current
Senior Trainer
Chime Solutions
10.2020 - Current
Operations Manager
TrueCare24.com
01.2020 - 08.2020
Catering Manager
Mughlia Enterprises
09.2017 - 09.2020
Pharmacy Technician
Alorica
01.2016 - 05.2017
Behavioral Health Technician
Jewish Family & Children's Services
08.2013 - 01.2016
High Needs Case Manager
Southwest Network
02.2009 - 04.2015
No Degree - Financial Coach Certification
United Way
Bachelor of Arts - Psychology, Family & Consumer Science, English Lit
Lamar University
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