Jenee Rose
lakeland,FL
Summary
With a proven track record at Apple Inc., I excel in leveraging empathy and advanced network troubleshooting skills to enhance customer satisfaction. My expertise in optimizing workflows and delivering top-notch remote support has significantly improved resolution efficiency, establishing trust and exceeding client expectations.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering [Number] years of experience in [Industry].
Overview
13
13
years of professional experience
Work History
Apple Support Specialist
Apple Inc.
06.2013 - Current
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
Amazon Support Specialist
Amazon
11.2011 - 06.2013
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
Education
Associate of Applied Science - Paralegal Studies
Queens College
Flushing, NY11-2013
Skills
- Empathy and patience
- Network troubleshooting
- Customer service
- Remote support
Languages
English
Native or Bilingual
Timeline
Apple Support Specialist
Apple Inc.
06.2013 - Current
Amazon Support Specialist
Amazon
11.2011 - 06.2013
Associate of Applied Science - Paralegal Studies
Queens College