Summary
Overview
Work History
Education
Skills
Accomplishments
Publications
Affiliations And Community Involvement
Timeline
Generic

Jenee Samson

Fort Lauderdale

Summary

Results-driven Operations and Ramp Manager with over six years of leadership in aviation and ramp operations, and more than ten years of customer service expertise. Skilled in global logistics, project management, and workflow optimization, with a proven ability to enhance efficiency, reduce costs, and improve passenger satisfaction. Adept at safety and regulatory compliance, ensuring adherence to FAA and TSA standards while leading high-performing teams in fast-paced airline environments. Recognized for problem-solving, cross-functional collaboration, and delivering measurable operational improvements that drive organizational success.

Overview

11
11
years of professional experience

Work History

Ramp Operations Manager

Silver Airways
Fort Lauderdale
01.2022 - 07.2025
  • Managed daily operations to clarify efficient flight scheduling and staffing.
  • Led cross-functional meetings to address operational challenges and promote team collaboration.
  • Analyzed performance metrics to identify areas for improvement in service.
  • Oversaw compliance with safety regulations and operational standards across all departments.
  • Coordinated with airport teams to streamline check-in processes and reduce passenger wait times.

Air Ramp Operations Supervisor

UPS
Miami
08.2019 - 11.2022
  • Managed ramp operations for 10 to 25 aircrafts weekly, handling over 500 tons of freight per shift.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Directed large and small teams to align workforce needs with operational demands.
  • Collaborated with internal departments and third-party providers for seamless logistics.
  • Enforced UPS and FAA safety standards while meeting tight scheduling requirements.
  • Responded to a critical on-site emergency and saved an employee's life.

Supervisor

JetBlue Airlines
Fort Lauderdale
02.2016 - 12.2019
  • Coordinated staff schedules to optimize coverage and efficiency.
  • Supervised team members in daily operational tasks at JetBlue Airlines.
  • Trained new employees on operational procedures and customer service standards.
  • Resolved passenger inquiries and complaints in a timely manner.
  • Monitored performance metrics to maintain service quality standards.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Complied with company policies, objectives and communication goals.

Event Operations Assistant

Horizons Marketing Group
Fort Lauderdale
01.2015 - 01.2019
  • Coordinated daily administrative tasks to ensure smooth office operations.
  • Managed vendor deliveries and organized transportation for attendees.
  • Supported clerical tasks to ensure events ran smoothly and efficiently.
  • Successfully coordinated multiple events and streamlined vendor and hotel communication.
  • Assisted in preparing marketing materials for client presentations.
  • Supported project management by tracking deadlines and deliverables.

Education

Associate's Degree - Business Management

Xavier University
Cincinnati, OH

Skills

  • Global logistics and operations
  • Team performance management
  • Customer service and satisfaction
  • Workflow optimization
  • Vendor and hotel management
  • Health and safety compliance
  • Staff development and leadership
  • Effective communication
  • Problem solving and conflict resolution
  • Project management
  • Team coordination

Accomplishments

  • Saved an employee’s life on the job by responding quickly to a critical situation.
  • Enhanced team performance and operational awareness by implementing proactive workflow checks and staff coaching.

Publications

Three-time World Champion in Professional Flag Football, showcasing elite athletic performance and leadership.

Affiliations And Community Involvement

  • Fitness Coach, Designed personalized training programs and guided clients in strength, cardio, and flexibility.
  • Flag Football Player, Professional player with multiple world championships, coaching and mentoring athletes.

Timeline

Ramp Operations Manager

Silver Airways
01.2022 - 07.2025

Air Ramp Operations Supervisor

UPS
08.2019 - 11.2022

Supervisor

JetBlue Airlines
02.2016 - 12.2019

Event Operations Assistant

Horizons Marketing Group
01.2015 - 01.2019

Associate's Degree - Business Management

Xavier University

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