Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kassaundra M. Sanchez

Albuquerque

Summary

To contribute to the organization's success through the efficient use of experience and skills. Diligent [Desired Position] with solid background in fostering community relationships and facilitating communication between diverse groups. Successfully organized community events and initiatives to address local needs and concerns. Demonstrated strong interpersonal and problem-solving skills to build trust and effectively mediate conflicts. Professional with strong background in community engagement and relationship-building. Skilled in conflict resolution, communication, and public outreach. Focused on collaboration and driven by results. Reliable and adaptable to changing needs, with proven ability to foster team success.

Overview

11
11
years of professional experience

Work History

Community Liaison Officer

First Care of New Mexico
04.2024 - Current
  • Promoted a positive image of the organization to the public through proactive responses to inquiries, complaints, and concerns.
  • Boosted local engagement with various initiatives through effective communication and collaboration strategies.
  • Contributed to policy development by providing insights into community needs based on extensive knowledge of local issues.
  • Participated actively in local events, conferences or seminars to gain insight into emerging trends, issues and opportunities affecting the community.
  • Increased awareness of available resources by creating and distributing informative materials about programs and services offered.
  • Enhanced community outreach efforts by establishing partnerships with local organizations, schools, and businesses.
  • Served as an advocate for underrepresented populations within the community by voicing their concerns during decision-making processes at different levels of government or administration.
  • Strengthened community relationships by organizing and hosting regular meetings, workshops, and events.
  • Collaborated with multiple departments within the organization to develop comprehensive approaches to addressing complex community issues.
  • Communicated with community members to assess concerns or current issues and identify corrective measures.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Surveyed local program participants to ascertain problematic areas requiring improvement.
  • Approached issues proactively to best meet current and future community needs.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Kept case files updated, accurate and aligned with requirements.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Assisted clients with obtaining housing, employment and support resources.

Executive Director

Bella Cosa Spa
04.2014 - Current
  • Utilized strong analytical and problem-solving skills to address operational issues
  • Mentor and train new employees on company policies and procedures
  • Budget, order, distribute inventory of office supplies, materials needed for all procedures, work with vendors while adhering to fixed office budget
  • Provide customer service and document all recorded calls
  • Follow State Regulations for proper disposal of needles and maintain manifest and records and all archives
  • Prioritize and sanitize work areas and stations and practicing proper use of personal protective equipment
  • Explain in detail to clients for requested procedures by giving step by step instruction
  • Use schedule assistant software to confirm appointments
  • Maintain all Human Resources records for employees and clients
  • Perform disciplinary actions when needed
  • Supervisory skills
  • Processing payments
  • Critical thinking and attended innovative trainings

Customer Service Advocate

Safelite Auto Glass
06.2016 - 02.2017
  • Demonstrated strong communication skills while interacting with customers
  • Knowledge of products
  • Processed high quantity of invoices daily
  • Maintained inventory
  • Organized merchandise
  • Corrected shipping issues
  • Cash handling, operated credit card devices
  • Opening and closing facility

Education

State of New Mexico Esthetician & Cosmetology -

Aveda Institute of New Mexico
01.2019

Skills

  • Community Engagement
  • Cultural Sensitivity
  • Volunteer Management
  • Stakeholder Management
  • Community Resources
  • Problem-Solving
  • Time Management
  • Teamwork and Collaboration
  • Relationship Building
  • Emotional awareness
  • Self Motivation
  • Analytical Thinking
  • Goal Setting

References

Upon Request

Timeline

Community Liaison Officer

First Care of New Mexico
04.2024 - Current

Customer Service Advocate

Safelite Auto Glass
06.2016 - 02.2017

Executive Director

Bella Cosa Spa
04.2014 - Current

State of New Mexico Esthetician & Cosmetology -

Aveda Institute of New Mexico

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Kassaundra M. Sanchez